WHY ACQUEON’S PROACTIVE OMNICHANNEL SOLUTIONS?
Native integrations with top CX platforms,
we deliver meaningful engagements that drive positive outcomes resulting in:
Proactively communicating with customers across 20+ countries in 5 continents
Empowering 40,000+ bi-directional, omnichannel agents in 10+ languages
Delivering 10+ billion meaningful, multi-channel interactions
THE ACQUEON DIFFERENCE
Acqueon connects the right person at the right time via the right channel,
delivering immediate and positive impact on performance
with award winning outbound technology including:
List Segmentation and Prioritization
Prioritization and micro segmentation of lead list with contact scheduling to maximize revenue goals.
Right Party Connect(RPC)
Accelerated Right Party Connect (RPC) via Data Analytics to maximize agent productivity and list penetration.
Comprehensive Outbound Compliance
Seamless adherence to Statutory Compliance such as TCPA, OFCOM, etc without comprising on the business objectives
Multi-channel campaign orchestration for Proactive Connected Digital Experience.
Proactive Engagement leading to optimized cost of Service Delivery and enhanced Customer Experience in real time.
Agent Executive Mapping
Offer personalized service through dedicated workforce aiming Relationship Building for long term growth strategy.
Business Process Automation
Implement Communication Enabled Business Process (CEBP) automation or Robotic Process Automation (RPA) for improved productivity.
Leverage existing CRM system (Salesforce, MS Dynamics, etc.) for improved customer experience through native integration
Personalize and create contact strategy to improve customer connect rates based on channel reachability, time and preference.
Trigger real time campaigns for enhanced business needs based on customer location and customer profile.
Reminders with Bi-directional Support
Assist customers to complete important transactions on time via reminders with Bi-directional Communication support.
Improve agent productivity by chaining agents among various campaigns based on priority and business rules
Maximize utilisation of lead list and agent skills through inbuilt Shared List solution
Based on business outcome or Channel outcomes, Move contacts across campaigns based on business or Channel outcomes.
Transform business model by leveraging IoT data feeds to gain customer actions and create unique customer engagement processes.
Hot Lead Processing
Leverage the most valuable asset (Data) and your investment on Analytics to identify critical leads and engage proactively in real time.
Industry Specific Solutions
Acqueon has been ahead of the curve, redefining and creating industry specific tailored Proactive Engagement Solutions to empower high growth companies to enterprises for creating unique connected digital experience.
- High Growth
Explore our solution overviews, viewpoints and blogs to help you plan,
prepare and win the next generation of shopper