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About Acqueon

Acqueon products and solutions are designed to drive customer loyalty via the contact center.

Ahead of the Curve

Leverage emerging technologies

  • Presence management – Dynamically locate an agent for a boundary-less contact center
  • SIP – Connect end points in a contact center & provide agents with multi-modal access
  • .NET platform – Accelerate development and time to market
  • Web services – Integrate with enterprise applications such as CRM, ERP, and SCM

Domain Experts

Benefit from tried and tested experience

  • Specialists in the Customer Collaboration domain
  • Products built for a cross section of verticals
  • Installations in over 17 countries with millions of transactions per day

Efficient and Valuable

Deploy easily and experience quick ROI

  • Standard building blocks to drastically reduce implementation time
  • Support to flatten and consolidate processes for multi-location enterprises
  • Tenant partitioning to facilitate hosting of virtual client applications
  • Maximized First Call Resolution (FCR) – through single threaded, multi-modal interactions
  • Compelling Total Cost of Ownership (TCO)

Acqueon’s philosophy is to build and deliver products with the distinct purpose of anchoring customer experiences. Click here to discover the details of our flagship product, AiQ – a completely multi-channel SIP-based contact center solution.