Why Acqueon for your Contact Center
Acqueon builds Contact Center products that leverage emerging technologies
- Presence management - Use of emerging technologies to dynamically locate an agent for a boundary-less Contact Center
- SIP - Use of standards from the IP world to connect end points in a Contact Center - agents with multi-modal access
- .NET platform - Industry standard building blocks to accelerate development and time to market
- Web services - Rapid integration with enterprise applications such as CRM, ERP, and SCM
Tried and tested domain expertise
- Acqueon Technologies specializes in building products only for the Customer Interaction Management domain
- These products are built for a cross section of verticals like Banking, Insurance, Retail, Telecom, Healthcare, and Education among others
- Acqueon products are installed in over 17 countries and handle millions of transactions per day across multiple sites
- Acqueon products handle one of Asia’s largest call volumes for a Telecom industry vendor, touching 6 Million calls per day across 4 locations
Acqueon products are easy to deploy and result in quick RoI
- Standard building blocks (tried and tested) that reduce implementation time drastically
- A solution for multi-location enterprises that supports flatten and consolidate processes
- Tenant partitioning as part of the design facilitates hosting of virtual client applications
- Maximizes First Call Resolution (FCR) - accelerates call resolution through single threaded, multi-modal interaction
- Provides compelling TCO
Acqueon products enable businesses not only to interact, but relate with customers
- One customer, one path through the Contact Center
- One customer, one view for the agent
- One customer, one interaction
- One Contact Center, one total insight
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Tel: +1 888 946 6878 +1 609 945 3139
