A SaaS based proactive omnichannel platform built using modern and flexible cloud based outbound solutions with a focus to create customer delight and at the same time achieving the desired business outcome
Omni-Channel Engagement
Communicating to customer via multiple channel not only increases customer satisfaction but also increases the productivity of the contact center. Acqueon Engagement Cloud enables you to leverage omni channel engagement across Voice, Email, SMS and Push Notification to reach the customers.
List and Campaign Management
Creating and executing the right campaign is the most important task of any marketing agency. Acqueon Engagement Cloud is powered by self-serviced List and Campaign Management system that handles the outbound solutions using business oriented strategies that achieves the desired business outcomes.
Regulatory Compliance
Companies suffer humungous loss due to State and Federal regulations non-confomity. Acqueon Engagement C loud supports the growing Federal, State, and Domain specific regulations such as TCPA that reduces the chances of any regulatory infiltration.
Robotic Process Automation (RPA)
Automation of mundane tasks reduces the risks of errors and decreases service delivery cost. Acqueon Engagement Cloud is powered with fully automated business work flow helps you to execute campaigns and reduce cost of hiring additional skilled agents.
Automated Environment
Peak periods increases the queue time for any customer and hence decreases service levels. Acqueon Engagement Cloud provides agents with an automated environment or autopilot mode that benefits the customer in resolving the queries even if the agent availability is limited.
Reminders with Bi-Directional Support
Bi-Directional SMS not only help reduce service delivery cost but also ensure penetration into hard to reach population. Acqueon Engagement Cloud helps assist customers to complete important transactions on time via reminders with bi-directional communications support.
Proactive Notification
Keeping customers notified in case of frauds, emergencies, or transactions helps reduces the errors or arrears associated with them. Keep customer informed about transactional insights, fraud alerts and critical downtimes with Acqueon Engagement Cloud.
Campaign Balancing
Agents now a days are multi-skilled and can serve multiple campaigns based on their priority. Having campaign specific agents increases the idle time of agents and decreases productivity. Improve agent productivity by chaining agents among campaigns based on priority using Acqueon Engagement Cloud.
Shared List
Maximize utilisation of lead list by eliminating transitions between campaigns, thus reducing agent idle time.
Contact Chaining
Creating campaigns based on business outcomes every time is tedious and consumes a lot of time. With the inbuilt technology of Acqueon Engagement Cloud, contacts are moved across campaigns automatically based on the business outcomes during contact with the customer.
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Features
Power your existing investments with a pool of features
SaaS Based
Suite your smaller operations with our solutions designed to meet your business needs
Cloud Options
Minimize investments on hardwares with zero upfront capital investments with our cloud based solution
Subscription Model
No upfront capital investment on expensive solutions. Pay as you go as per your requirement
Multi-Tenant
Facilitates deployment in a hosted environment by creating tenants for individual contacts for a centralized Cisco system.
Auto Schedule Campaign Runtime
Auto schedule the specific hours of operation or shift timings for each day for the campaign.
Contact Selection Strategy
For each day of the week and each hour of the day, an appropriate CSS can be selected to deliver contacts to the dialer.
List Segmentation
Set percentages for different filters in a filter group and distribute contacts to dialer across different business segments.
Pre-Call Scripting
Check business conditions in real time before sending the contacts to the dialer for campaign execution.
Campaign Chaining
redefine and reschedule the time in days/hours/minutes for contact dialing based on set business outcome.
Multi-Lingual Support
Multi-lingual support for selected languages to better understand and implement the features
Auto Scheduling of Campaigns
Define campaign-specific off days and specify start/end hours of operation for days of the week, month and year
Auto Reports
Auto schedule reports and have them delivered through email to gain timely insights
User/Role Management
Option to define roles, associate rights to the roles and support for active directory integration
Campaign Configuration
Create categories for a campaign and associate both telephony and business outcomes to that category
Campaign Target Monitoring
Set daily or weekly or monthly targets to a category to meet requirements of the business
OmniChannel Support
Support for multiple calling numbers like home, mobile, office, etc. to be configured for individual contacts for each campaign.
Define Contact Lifecyle
Offer complete control of the contact life cycle based on the number of retries or business outcomes
Customised Business Outcomes
Configure and activate multiple business outcomes or dispositions for each campaign to meet business requirements
Agent Pop-up
Displays gadgets with client information to agents on the Cisco Finesse desktop for improved agent productivity
DNC List Management
Option to manage federal or national-level DNC and corporate wide DNC list separately to minimize uneccessary lawsuits
Analytics
Group telephony and business outcomes across campaigns to build customized reporting, against KPIs and business fields
Compliance
Adaptation for Prior Express Written Consent to conform to regulations set by TCPA, hence reduce lawsuits
Time Zone Management
Based on the contact zone, specify time zones for individual contacts or define ‘Area Specific Time Zone’
Contact Selection Algorithm
Offers powerful contact selection algorithms based on market strategy to increase market spread or market penetration
Contact Prioritization
Define conditions to be used as part of contact selection strategy and prioritize the contacts in each campaign
Business Enablers
Add contacts into the directory from lead sources like kiosks, ATMs, etc using web services
Manage and Scrub Contacts
Manage and move contacts across campaigns and scrub them automatically based on defined custom conditions
Industry Specific benefits
Win the social world by creating unique connected digital experience with our suite of solutions
Efficient and simple process to engage new customers
Periodically provide updates to customer of the account status
Activating or deactivating Credit Cards on-the-go
Keeping customers alerted with reminders and alerts
Process suspending of accounts and sending notification
Notify customers of suspicious or fraudulent activities
Keeping customers updated on all products and services
Provide alerts to reduce fraudulent usage of Credit Cards
Win the social world by creating unique connected digital experience with our suite of solutions
- Periodic updates regarding the state and central elections
- Provide access of public health information any time, anywhere
- Update citizens on tax payments with reminders and alerts
- Notifications from Public Library on citizen’s membership activities.
- Constant updates on the working hours of the public agencies
- Periodical notifications regarding public service availability
Win the social world by creating unique connected digital experience with our suite of solutions
- Make new customer on-boarding seamless and easy
- Proactive reminders regarding the bill payments
- Provide alerts on the changes or updates to the current plan
- Post customers timely status on orders and services
- Periodical notification on the eligibility upgrade
- Execute, alert and manage outage automatically
- Delight customers with constructive feedback system
Win the social world by creating unique connected digital experience with our suite of solutions
- Validate customers and provide secured transactions
- Confirm, schedule and reschedule appointments on-the-go
- Provide appointment cancellation notifications to customer
- Provide customers with timely bill payment reminders
- Improve CX through updates on wellness tips and information
- Create automated prescription refill notification and system
- Automated status updates on customer claims
Win the social world by creating unique connected digital experience with our suite of solutions
- Automated backend system to alert on stock updates
- Increase sales through seasonal alerts on sales offers
- Timely updates on order status and delivery confirmation
- Provide updates on available products and product recalls
- Indulge customers through beneficial loyalty program alerts
- Improve internal system through constructive feedback system
Win the social world by creating unique connected digital experience with our suite of solutions
- Provide proactive follow-ups to customers on insurance quotes
- Keep customers updated on all insurance products and benefits
- Timely payment reminders for policies taken to reduce payment default
- Generate and send automated status updates on customer claims
- Provide timely notifications to customers on policy renewals
Win the social world by creating unique connected digital experience with our suite of solutions
- Provide Immediate call confirmation on the booked services
- Cross sell new services while executing campaigns
- Provide proactive notifications to customers on planned down-time
- On-time updates to customers on system or server outage
- Timely reminders to customers for payment of avialed services
Win the social world by creating unique connected digital experience with our suite of solutions
- Keep your customers updated on the logistic quotes
- Create automated order supply and tracking system
- Delivery reminders to suppliers to prevent lost-sales
- Live tracking of ordered goods through proactive alerts
- Generate time-to-time updates on order status
- Provides comprehensive assistance during packages collection
Win the social world by creating unique connected digital experience with our suite of solutions
- Provide timely notification and alerts on itinerary updates
- Convenient enquiry system to check ticket availability
- Periodical notification and updates on delays and cancellations
- Timely notifications on emergencies during and after travel
Win the social world by creating unique connected digital experience with our suite of solutions
- Complete solution to monitor and update employee timesheets
- Appropriate notifications to employees when salary is credited
- Proactive notifications through emails and calendar schedules
- Suitable solutions for circulating communications within organization
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