A SaaS based proactive omnichannel platform built using modern and flexible cloud based outbound solutions with a focus to create customer delight and at the same time achieving the desired business outcome

Omni-Channel Engagement
Communicating to customer via multiple channel not only increases customer satisfaction but also increases the productivity of the contact center. Acqueon Engagement Cloud enables you to leverage omni channel engagement across Voice, Email, SMS and Push Notification to reach the customers.
List and Campaign Management
Creating and executing the right campaign is the most important task of any marketing agency. Acqueon Engagement Cloud is powered by self-serviced List and Campaign Management system that handles the outbound solutions using business oriented strategies that achieves the desired business outcomes.


Regulatory Compliance
Companies suffer humungous loss due to State and Federal regulations non-confomity. Acqueon Engagement C loud supports the growing Federal, State, and Domain specific regulations such as TCPA that reduces the chances of any regulatory infiltration.
Robotic Process Automation (RPA)
Automation of mundane tasks reduces the risks of errors and decreases service delivery cost. Acqueon Engagement Cloud is powered with fully automated business work flow helps you to execute campaigns and reduce cost of hiring additional skilled agents.


Automated Environment
Peak periods increases the queue time for any customer and hence decreases service levels. Acqueon Engagement Cloud provides agents with an automated environment or autopilot mode that benefits the customer in resolving the queries even if the agent availability is limited.
Reminders with Bi-Directional Support
Bi-Directional SMS not only help reduce service delivery cost but also ensure penetration into hard to reach population. Acqueon Engagement Cloud helps assist customers to complete important transactions on time via reminders with bi-directional communications support.


Proactive Notification
Keeping customers notified in case of frauds, emergencies, or transactions helps reduces the errors or arrears associated with them. Keep customer informed about transactional insights, fraud alerts and critical downtimes with Acqueon Engagement Cloud.
Campaign Balancing
Agents now a days are multi-skilled and can serve multiple campaigns based on their priority. Having campaign specific agents increases the idle time of agents and decreases productivity. Improve agent productivity by chaining agents among campaigns based on priority using Acqueon Engagement Cloud.


Shared List
Maximize utilisation of lead list by eliminating transitions between campaigns, thus reducing agent idle time.
Contact Chaining
Creating campaigns based on business outcomes every time is tedious and consumes a lot of time. With the inbuilt technology of Acqueon Engagement Cloud, contacts are moved across campaigns automatically based on the business outcomes during contact with the customer.

Features
Power your existing investments with a pool of features
Industry Specific benefits

Win the social world by creating unique connected digital experience with our suite of solutions
Efficient and simple process to engage new customers
Periodically provide updates to customer of the account status
Activating or deactivating Credit Cards on-the-go
Keeping customers alerted with reminders and alerts
Process suspending of accounts and sending notification
Notify customers of suspicious or fraudulent activities
Keeping customers updated on all products and services
Provide alerts to reduce fraudulent usage of Credit Cards

Win the social world by creating unique connected digital experience with our suite of solutions
Periodic updates regarding the state and central elections
Provide access of public health information any time, anywhere
Update citizens on tax payments with reminders and alerts
Notifications from Public Library on citizen’s membership activities.
Constant updates on the working hours of the public agencies
Periodical notifications regarding public service availability

Win the social world by creating unique connected digital experience with our suite of solutions
Make new customer on-boarding seamless and easy
Proactive reminders regarding the bill payments
Provide alerts on the changes or updates to the current plan
Post customers timely status on orders and services
Periodical notification on the eligibility upgrade
Execute, alert and manage outage automatically
Delight customers with constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions
Validate customers and provide secured transactions
Confirm, schedule and reschedule appointments on-the-go
Provide appointment cancellation notifications to customer
Provide customers with timely bill payment reminders
Improve CX through updates on wellness tips and information
Create automated prescription refill notification and system
Automated status updates on customer claims

Win the social world by creating unique connected digital experience with our suite of solutions
Automated backend system to alert on stock updates
Increase sales through seasonal alerts on sales offers
Timely updates on order status and delivery confirmation
Provide updates on available products and product recalls
Indulge customers through beneficial loyalty program alerts
Improve internal system through constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions
Provide proactive follow-ups to customers on insurance quotes
Keep customers updated on all insurance products and benefits
Timely payment reminders for policies taken to reduce payment default
Generate and send automated status updates on customer claims
Provide timely notifications to customers on policy renewals

Win the social world by creating unique connected digital experience with our suite of solutions
Provide Immediate call confirmation on the booked services
Cross sell new services while executing campaigns
Provide proactive notifications to customers on planned down-time
On-time updates to customers on system or server outage
Timely reminders to customers for payment of avialed services

Win the social world by creating unique connected digital experience with our suite of solutions
Keep your customers updated on the logistic quotes
Create automated order supply and tracking system
Delivery reminders to suppliers to prevent lost-sales
Live tracking of ordered goods through proactive alerts
Generate time-to-time updates on order status
Provides comprehensive assistance during packages collection

Win the social world by creating unique connected digital experience with our suite of solutions
Provide timely notification and alerts on itinerary updates
Convenient enquiry system to check ticket availability
Periodical notification and updates on delays and cancellations
Timely notifications on emergencies during and after travel

Win the social world by creating unique connected digital experience with our suite of solutions
Complete solution to monitor and update employee timesheets
Appropriate notifications to employees when salary is credited
Proactive notifications through emails and calendar schedules
Suitable solutions for circulating communications within organization
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