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Acqueon Intelligent Assistant

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A complete omni-channel contact center solution built on Skype for Business

One Customer, One Interaction

Routing to the right agent not only increases customer satisfaction but also decreases service delivery time. Improve first call resolution with AiQ routing capabilities to the best skilled agent or expert, independent of their physical location.

One Customer, One Path through the Enterprise

Improve your customer’s experience by providing one uniform customer journey, no matter what communication channel or enterprise entry point the customer chooses to reach you.

One Customer, One Agent View

Business applications change constantly. Open standards are critical for integrating a wide variety of applications quickly and seamlessly, enabling agents to access information simply and easily.

One Contact Center, One Total Insight

Virtual contact centers with agents or SMEs located around the enterprise are the new norm. Skype for Business plus AiQ eliminates enterprise barriers and allows staff to collaborate to solve customer issues thus elevating Customer service to a brand-new level.

Features

Power your existing investments with a pool of features

Intelligent call routing

Improve first call resolution with routing capabilities to best skilled agent or expert

Blending with outbound

Reduce costs and improve service through blending of inbound and outbound voice

Multi-channel inbound/outbound

Voice, chat engine with canned messages, page push, and file upload

Call recording

Coach your team effectively through call-recordings to provide great customer experience.

Reserve queue position

Reserve queue position of the customer contacting business via SMS.

Request for callback

Improve customer experience through request for call back via SMS.

Click-to-call via web

Support agents through interactive click to call features on agent desktop.

Advanced queue retention

Maintain queue position for callback service or for call interrupted unexpectedly.

Outbound Campaigns

Create Outbound campaigns as per business needs via voice, email & SMS.

Power & predictive dialing capability

Improve service and decrease cost via choice of dialing as per business requirements

Remote/home agents

Provide flexibility to agents to login remotely from their location of choice

Report designer

Create custom reports to showcase important KPIs as and when required

Supervisor dashboard

Monitor agent productivity and identify anomalies even via your smartphone

Real-time dashboard

Real-time dashboard for by-the minute analytics and performance monitoring

Clients

 

Industry Specific benefits

Win the social world by creating unique connected digital experience with our suite of solutions

  • Efficient and simple process to engage new customers
  • Periodically provide updates to customer of the account status
  • Activating or deactivating Credit Cards on-the-go
  • Keeping customers alerted with reminders and alerts
  • Process suspending of accounts and sending notification
  • Notify customers of suspicious or fraudulent activities
  • Keeping customers updated on all products and services
  • Provide alerts to reduce fraudulent usage of Credit Cards

Win the social world by creating unique connected digital experience with our suite of solutions

  • Periodic updates regarding the state and central elections
  • Provide access of public health information any time, anywhere
  • Update citizens on tax payments with reminders and alerts
  • Notifications from Public Library on citizen’s membership activities.
  • Constant updates on the working hours of the public agencies
  • Periodical notifications regarding public service availability

Win the social world by creating unique connected digital experience with our suite of solutions

  • Make new customer on-boarding seamless and easy
  • Proactive reminders regarding the bill payments
  • Provide alerts on the changes or updates to the current plan
  • Post customers timely status on orders and services
  • Periodical notification on the eligibility upgrade
  • Execute, alert and manage outage automatically
  • Delight customers with constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Validate customers and provide secured transactions
  • Confirm, schedule and reschedule appointments on-the-go
  • Provide appointment cancellation notifications to customer
  • Provide customers with timely bill payment reminders
  • Improve CX through updates on wellness tips and information
  • Create automated prescription refill notification and system
  • Automated status updates on customer claims

Win the social world by creating unique connected digital experience with our suite of solutions

  • Automated backend system to alert on stock updates
  • Increase sales through seasonal alerts on sales offers
  • Timely updates on order status and delivery confirmation
  • Provide updates on available products and product recalls
  • Indulge customers through beneficial loyalty program alerts
  • Improve internal system through constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide proactive follow-ups to customers on insurance quotes
  • Keep customers updated on all insurance products and benefits
  • Timely payment reminders for policies taken to reduce payment default
  • Generate and send automated status updates on customer claims
  • Provide timely notifications to customers on policy renewals

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide Immediate call confirmation on the booked services
  • Cross sell new services while executing campaigns
  • Provide proactive notifications to customers on planned down-time
  • On-time updates to customers on system or server outage
  • Timely reminders to customers for payment of avialed services

Win the social world by creating unique connected digital experience with our suite of solutions

  • Keep your customers updated on the logistic quotes
  • Create automated order supply and tracking system
  • Delivery reminders to suppliers to prevent lost-sales
  • Live tracking of ordered goods through proactive alerts
  • Generate time-to-time updates on order status
  • Provides comprehensive assistance during packages collection

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide timely notification and alerts on itinerary updates
  • Convenient enquiry system to check ticket availability
  • Periodical notification and updates on delays and cancellations
  • Timely notifications on emergencies during and after travel

Win the social world by creating unique connected digital experience with our suite of solutions

  • Complete solution to monitor and update employee timesheets
  • Appropriate notifications to employees when salary is credited
  • Proactive notifications through emails and calendar schedules
  • Suitable solutions for circulating communications within organization

Technology Partners

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