Solutions that boosts customer experience, which in turn yields trust and loyalty of the customers and decreases service delivery costs.
Customers are no longer inhibited to a single channel and tend to engage with organisations via multiple channels. With our Omni-channel Campaign Orchestration solutions, create a unique Proactive Connected Digital Experience.
Impact on KPIs
Adopting our solution impacts most of the industry KPIs that are directly in correlation with the agents’ productivity and performance. With our Right Party Connect (RPC), connect to customers via the right channel at the right time to increase first call resolution.
Keeping Compliance in Check
Companies incur huge lawsuits due to non-compliance with set Federal and State Laws. With our solutions, seamlessly adhere to Statutory Compliance such as TCPA, OFCOM, etc without compromising on business objectives.
Customer Information in a Single View
Gaining complete information of the customer when contacted through their preferred channel, helps agents to address their needs efficiently and effectively. With our solution, get a comprehensive display of the customer details in a single view and help agents address customers efficiently.
Each connect with a customer leads to a business outcome which needs to be siphoned to other campaigns. With our automated Contact Chaining solutions, create rules based on business needs and channel outcomes to move contacts across campaigns.
Agents are multi-skilled and can be utilised to serve customers not matching their primary skills during peak periods. With our automated Campaign Balancing features, improve agent productivity by chaining agents among campaigns based on the priority of their skills.
Serving the Right People
Increase your chances of addressing the right customer by segmenting the contact list with our personalized and advanced list segmentation and prioritization solutions of campaign management. This inturn decreases the service delivery costs and increases the revenue.
Enhancing All Round Productivity
With our proactive approach to address the needs of the customers and the state-of-the-art infrastructure supporting the agents, increase the overall productivity of the contact center by reaching out via the right agent.
Deployment within Few Clicks
Solution that comprises a set of robust applications is made easy to deploy. The deployment of the solution is simple and straight without compromising the flexibility of the setup that warrants the business needs.
Monitor Growth Real Time
The business models in our solutions truly understands the impact of the campaigns on your business. With the brilliant combination of our state-of-the-art analytic capabilities and simple view dashboards, you get closer insight on the revenue and customer profiling for further optimization.
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