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Cisco Solutions

Products and Applications for Cisco Contact Center Platform

Acqueon takes pride in building an array of products and applications for the Customer Collaboration space.

Learn more about how the Acqueon suite of products and applications for the Cisco Ecosystem can help your business get more from your investments in the Cisco platform.

AMPLIFY YOUR CISCO PLATFORM

  • Built under the Cisco Developer Network Program
  • Solutions are Certified Cisco Compatible
  • Endorsed by the Cisco Partner Community.

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AiP for Cisco Unified CCE

  • Integrate various customer data sources
  • Customized reporting and graphical analytics with detailed metrics
  • Gain insight into contact center and business performance
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AiR for Cisco Unified CCE

  • Predict customer intent by integrating and analyzing back end systems and data sources
  • Deliver personalized service on a mass scale
  • Automate personalized service through IVR and outbound touch points
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LCM for Cisco Unified CCE

  • Three-tiered contact management with List, Dialer, and Agent segmentation features
  • Business outcome tracking, call strategy planning, and contact selection management
  • Multimedia capability (SMS, email, and voice)
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U-Nexsys for Cisco UCCX

  • Leverages UCCX for dialer capabilities including the new predictive dialer now available in 10.5
  • Provides comprehensive list and campaign management tools not available in 10.5
  • Supports multi-channel (Email & SMS) outbound campaigns
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