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U-Nexsys for Cisco UCCX

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Get the most from your UCCX outbound platform by integrating advanced list and campaign management with U-Nexsys from Acqueon

As customers increasingly expect proactive engagement and mobile notification from the businesses with which they interact, comprehensive, multi-channel outbound solutions are needed to provide these capabilities.

Designed to drive traditional outbound campaign performance as well as provide cutting edge proactive customer service capabilities, the integrated UCCX-U-Nexsys platform delivers a solution capable of handling your most challenging outbound requirements.

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Contact Selection and List Segmentation

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Advanced Campaign Management

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Regulatory Compliance

U-Nexsys Highlights

  • Leverages UCCX dialer capabilities including the new predictive dialer available in 10.5
  • Provides comprehensive list and campaign management tools not available in UCCX
  • Supports multi-channel (Email & SMS) outbound campaigns
  • Configurable Agent Desktop
  • Provides robust real-time and historical reporting and tools
  • Outbound regulatory compliance with campaign, state and national DNC
  • Intuitive interface allows business users to administer and maintain translating to low TCO
U-Nexsys enables highly granular list and campaign management, ensuring your outbound campaigns are configured to deliver right party contacts while reaching precisely targeted segments.

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Business Benefits

  • Increase Right Party Contacts with sophisticated calling strategies, contact filters and time zone management
  • Configure campaigns with specific DNC lists to maintain compliance under different regulatory environments
  • Reduce agent idle time by eliminating transitions between campaigns
  • Outcomes based on business strategy give greater insight into customer actions

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