Get the most from your UCCX outbound platform by integrating advanced list and campaign management with U-Nexsys from Acqueon
As customers increasingly expect proactive engagement and mobile notification from the businesses with which they interact, comprehensive, multi-channel outbound solutions are needed to provide these capabilities.
Designed to drive traditional outbound campaign performance as well as provide cutting edge proactive customer service capabilities, the integrated UCCX-U-Nexsys platform delivers a solution capable of handling your most challenging outbound requirements.
Contact Selection and List Segmentation
Advanced Campaign Management
- Leverages UCCX dialer capabilities including the new predictive dialer available in 10.5
- Provides comprehensive list and campaign management tools not available in UCCX
- Supports multi-channel (Email & SMS) outbound campaigns
- Configurable Agent Desktop
- Provides robust real-time and historical reporting and tools
- Outbound regulatory compliance with campaign, state and national DNC
- Intuitive interface allows business users to administer and maintain translating to low TCO
U-Nexsys enables highly granular list and campaign management, ensuring your outbound campaigns are configured to deliver right party contacts while reaching precisely targeted segments.
- Increase Right Party Contacts with sophisticated calling strategies, contact filters and time zone management
- Configure campaigns with specific DNC lists to maintain compliance under different regulatory environments
- Reduce agent idle time by eliminating transitions between campaigns
- Outcomes based on business strategy give greater insight into customer actions