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Simplified Real-Time Contact Center Monitoring

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Acqueon Command Center is an infrastructure and application-centric intelligence platform that allows you to manage and monitor your contact center on the go, anywhere and anytime. It offers comprehensive visibility to manage contact center and collaboration solutions 24×7 and across multiple devices.

Advanced Monitoring

Get an integral view of real-time performance of contact center infra and applications with customizable dashboards. Deliver valuable operational and unlock the business value of deep-dive insights.

Performance Insights

Gain real-time visibility for data and harness greater insights on KPIs. Overcome performance-led operational hurdles and enable informed decision-making.

Service Management

Discover a complete picture of your incidents and problems. Harness smarter engagement to create better experiences.

Features

Keep your focus on improving contact center specific KPIs and parameters.

Unified and real-time view of metrics across multiple systems

Extensive application monitoring and analytics

Proactive alerts and event notifications

Incidents/events auto-correlation and
auto-management

Clients

 

Technology Partners

 

Get ready to proactively engage
your customers

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