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CRM Connectors

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CRM Connectors integrates Salesforce open CTI with Cisco’s Finesse based API to create a blended environment for inbound and outbound.

Contextual Interaction

Using the screen pop in the CRM Connectors, the agents are provided with the context on the customer and their previous interactions. This helps the agent to address the customer needs without any hesitation. Additionally, using Salesforce, agents can edit the records in real time.

Click to Call

Built completely on the latest available technologies leveraging Cisco’s Finesse based API, Salesforce open CTI, and CRM Connectors lets the agents make outbound calls through Salesforce and manage them within a single interface with fully loaded Cisco’s telephony features.

Blended Solution

A perfect blend of inbound and outbound is achieved using the CRM Connectors. This converts the CTI into a blended solution where the agents can view the screen pops of inbound and outbound within a single interface.

Features

Power your existing investments with a pool of features

Setting Call Backs

As a part of a fully loaded outbound capability, CRM Connectors allows you to the set callbacks when requested by the customer

Synchronized Wrap-Up

Based on the call disposition and activity history, the call wrap-ups are displayed in Salesforce.

Tagging DNC

Tagging the campaign specific or system contact lists as DNC is made easy.

Manual Dialing

The fully loaded Cisco telephony allows you to dial contacts manually when required.

Seamless Integration

Perfect desktop that integrates seamlessly with the available browsers.

Connecting Agents and Servers

An open CTI enabled with a secured connectivity between agent desktops and servers

Blended Contact Center

Robust application that supports both inbound and outbound screen pops in a single view.

Support for IVR

A desktop that captures end-to-end IVR navigation touch points for agent’s better understanding.

Complete Call Control

A fully loaded softphone that enable agents to handle calls efficiently.

Agent Group Statistics

Provides an option to supervisors to access the performance statistics of an agent group

Not Ready and Logout Reason Codes

CRM Connectors provides you with the option to set the not ready and logout reason codes.

Editing On-the-go

Provides you with the option to modify the customer details as you handle the call.

Clients

Industry Specific benefits

Win the social world by creating unique connected digital experience with our suite of solutions

  • Efficient and simple process to engage new customers
  • Periodically provide updates to customer of the account status
  • Activating or deactivating Credit Cards on-the-go
  • Keeping customers alerted with reminders and alerts
  • Process suspending of accounts and sending notification
  • Notify customers of suspicious or fraudulent activities
  • Keeping customers updated on all products and services
  • Provide alerts to reduce fraudulent usage of Credit Cards

Win the social world by creating unique connected digital experience with our suite of solutions

  • Periodic updates regarding the state and central elections
  • Provide access of public health information any time, anywhere
  • Update citizens on tax payments with reminders and alerts
  • Notifications from Public Library on citizen’s membership activities.
  • Constant updates on the working hours of the public agencies
  • Periodical notifications regarding public service availability

Win the social world by creating unique connected digital experience with our suite of solutions

  • Make new customer on-boarding seamless and easy
  • Proactive reminders regarding the bill payments
  • Provide alerts on the changes or updates to the current plan
  • Post customers timely status on orders and services
  • Periodical notification on the eligibility upgrade
  • Execute, alert and manage outage automatically
  • Delight customers with constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Validate customers and provide secured transactions
  • Confirm, schedule and reschedule appointments on-the-go
  • Provide appointment cancellation notifications to customer
  • Provide customers with timely bill payment reminders
  • Improve CX through updates on wellness tips and information
  • Create automated prescription refill notification and system
  • Automated status updates on customer claims

Win the social world by creating unique connected digital experience with our suite of solutions

  • Automated backend system to alert on stock updates
  • Increase sales through seasonal alerts on sales offers
  • Timely updates on order status and delivery confirmation
  • Provide updates on available products and product recalls
  • Indulge customers through beneficial loyalty program alerts
  • Improve internal system through constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide proactive follow-ups to customers on insurance quotes
  • Keep customers updated on all insurance products and benefits
  • Timely payment reminders for policies taken to reduce payment default
  • Generate and send automated status updates on customer claims
  • Provide timely notifications to customers on policy renewals

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide Immediate call confirmation on the booked services
  • Cross sell new services while executing campaigns
  • Provide proactive notifications to customers on planned down-time
  • On-time updates to customers on system or server outage
  • Timely reminders to customers for payment of avialed services

Win the social world by creating unique connected digital experience with our suite of solutions

  • Keep your customers updated on the logistic quotes
  • Create automated order supply and tracking system
  • Delivery reminders to suppliers to prevent lost-sales
  • Live tracking of ordered goods through proactive alerts
  • Generate time-to-time updates on order status
  • Provides comprehensive assistance during packages collection

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide timely notification and alerts on itinerary updates
  • Convenient enquiry system to check ticket availability
  • Periodical notification and updates on delays and cancellations
  • Timely notifications on emergencies during and after travel

Win the social world by creating unique connected digital experience with our suite of solutions

  • Complete solution to monitor and update employee timesheets
  • Appropriate notifications to employees when salary is credited
  • Proactive notifications through emails and calendar schedules
  • Suitable solutions for circulating communications within organization

Technology Partners

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