Improving customer experience through proactive omnichannel engagement aligning with business objectives and values customer privacy. Integrate with IoTs to create unique experiences for the customers and provide the ultimate delight
Comprehensive Outbound Compliance
Companies incur huge lawsuits due to non-compliance with set Federal and State laws. With our solutions, seamlessly adhere to statutory compliance such as TCPA, OFCOM, etc without compromising on business objectives.
Customers are no longer inhibited to a single channel and tend to engage with organisations via multiple channels. With our Omni-channel Campaign Orchestration solutions, create a unique Proactive Connected Digital Experience.
Actively reaching out to customers not only increases customer satisfaction and loyalty, but also decreases the service delivery costs of organizations. With our Proactive Engagement solutions, connect with customers and provide unique experiences.
List Segmentation and Prioritization
Sending relevant campaigns to the relevant group of people increases connect rates and help maximize sales. With our advanced prioritization and micro segmentation solutions, create a lead list with contact scheduling to maximize revenue goals.
Hot Lead Processing
Every organization needs to value their prime customers to increase overall revenue. Leverage your investment on analytics and CRM and connect to them via advanced campaigns proactively in real time on set priorities to maximize revenue goals.
Right Party Connect
Connecting to the right party at the right time via the right channel is very important. With our accelerated Right Party Connect (RPC) with advanced Data Analytics, maximize the agent productivity and list penetration.
Leverage your native CRM system such as Salesforce, MS Dynamics, etc and integrate them via our proactive outbound solutions to execute complex campaigns with advanced features and improve customer experience and satisfaction.
With the business goals and requirements, personalize and/or create contact strategy to improve customer connect rates based on reachability of customers on specific channels, number of retries, time of contact, and preference of modes.
Agent Executive Mapping
Connecting the customers to the right agent improves first call resolution and decreases service cost. Offer personalized service through dedicated workforce via our proactive solution, aiming to build relationship for long term growth strategy.
IoTs are changing the business processes and hence creating digitally connected experience for customer. Transform business models by leveraging IoT data feeds and integrating them with our solutions to create unique customer engagement processes.
Reminders with Bi-Directional Support
Communication is complete when it happens bi-directionally. Assist customers to complete important transactions on time via reminders with bi-directional communications support and advanced customizations to increase revenue and decrease service delivery costs.
Fraudalent activities causes not only huge loss to customers but also decreases the faith customers on the organization. Keep customer informed about transactional insights, fraud alerts and critical downtimes.
Maximize utilization of lead list and agent skills through the inbuilt Shared List solution.
Each connect with a customer leads to a business outcome, which needs to be siphoned to other campaigns. With our automated Contact Chaining solutions, create rules based on business needs and channel outcomes to move contacts across campaigns.
Agents are multi-skilled and can be utilized to serve customers not matching their primary skills during peak periods. With our automated Campaign Balancing features, improve agent productivity by chaining agents among campaigns based on the priority of their skills.
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