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iAssist Callback Manager

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Today’s customer lives a fast-paced lifestyle that doesn’t always allows them to stay on hold with the contact center. iAssist Callback Manager handles this variability by offering a number of callback options at the convenience of the customer

Customer Rentention

Leads who can be converted to a prime customer might move away because of long queues. With iAssist Call Back Manager, create value for the customers time by providing them options to call back at the time of their preference.

Reduce Service Delivery Costs

Increasing call center agents volume will help business to handle peak loads with an additional costs for the overheads. With iAssist Callback Manager, reduce heavy inbound call volume with convenient and timed callbacks.

Multimedia Callbacks

Reaching out customers on their preferred channel helps increase the connect ratio. With iAssist Callback Manager, create distinctive customer experience and increase satisfaction by reaching customers on their preferred medium.

Maintain Queue Positions

Putting customers on hold during queue processing can be frustating and lead to loss of leads. Instead create callback options for customers while maintaining queue to address query or complain of customer using iAssist Callback Manager.

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Features

Power your existing investments with a pool of features

Capture Customer Call Number

Turn customer service into a sustainable advantage by capturing customer call number

Different Call Back Options

Choose between different callback options for different customer segments

Real-Time Queue Positions

Maintain real-time queue positions of the customers even after disconnection of the call

Reserve Agent

Option to reserve agent before reaching out to a customer to create better CX.

Distributed Callback

Configure low volume slots in a day and distribute the call traffic to your advantage.

Define Workflows

Dynamically design and define workflows for different business units.

Web-Integration

Integrate with your website and create call back options to create unique CX.

Screen Pop Features

Option to retain screen pop information available in the UUI field during callback.

Duplicate Filtering

Prevent duplicate callback by filtering previously registered callbacks.

Customer Segmentation

Distinguish call priority based on customer type to create unique customer experience

Agents Booking

Capture agents before calling a customer and playback collected callback details

Call Progress Analysis (CPA)

Detect outcomes such as busy, no answer, etc. and automatically reschedule callbacks

Report Generation

Assemble real-time console and historical reports in both tabular and graphical format

Set Contact Time

Configure business hours, holidays, and time slots for call back as per the business rules

Clients

 

Industry Specific benefits

Win the social world by creating unique connected digital experience with our suite of solutions

  • Efficient and simple process to engage new customers
  • Periodically provide updates to customer of the account status
  • Activating or deactivating Credit Cards on-the-go
  • Keeping customers alerted with reminders and alerts
  • Process suspending of accounts and sending notification
  • Notify customers of suspicious or fraudulent activities
  • Keeping customers updated on all products and services
  • Provide alerts to reduce fraudulent usage of Credit Cards

Win the social world by creating unique connected digital experience with our suite of solutions

  • Periodic updates regarding the state and central elections
  • Provide access of public health information any time, anywhere
  • Update citizens on tax payments with reminders and alerts
  • Notifications from Public Library on citizen’s membership activities.
  • Constant updates on the working hours of the public agencies
  • Periodical notifications regarding public service availability

Win the social world by creating unique connected digital experience with our suite of solutions

  • Make new customer on-boarding seamless and easy
  • Proactive reminders regarding the bill payments
  • Provide alerts on the changes or updates to the current plan
  • Post customers timely status on orders and services
  • Periodical notification on the eligibility upgrade
  • Execute, alert and manage outage automatically
  • Delight customers with constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Validate customers and provide secured transactions
  • Confirm, schedule and reschedule appointments on-the-go
  • Provide appointment cancellation notifications to customer
  • Provide customers with timely bill payment reminders
  • Improve CX through updates on wellness tips and information
  • Create automated prescription refill notification and system
  • Automated status updates on customer claims

Win the social world by creating unique connected digital experience with our suite of solutions

  • Automated backend system to alert on stock updates
  • Increase sales through seasonal alerts on sales offers
  • Timely updates on order status and delivery confirmation
  • Provide updates on available products and product recalls
  • Indulge customers through beneficial loyalty program alerts
  • Improve internal system through constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide proactive follow-ups to customers on insurance quotes
  • Keep customers updated on all insurance products and benefits
  • Timely payment reminders for policies taken to reduce payment default
  • Generate and send automated status updates on customer claims
  • Provide timely notifications to customers on policy renewals

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide Immediate call confirmation on the booked services
  • Cross sell new services while executing campaigns
  • Provide proactive notifications to customers on planned down-time
  • On-time updates to customers on system or server outage
  • Timely reminders to customers for payment of avialed services

Win the social world by creating unique connected digital experience with our suite of solutions

  • Keep your customers updated on the logistic quotes
  • Create automated order supply and tracking system
  • Delivery reminders to suppliers to prevent lost-sales
  • Live tracking of ordered goods through proactive alerts
  • Generate time-to-time updates on order status
  • Provides comprehensive assistance during packages collection

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide timely notification and alerts on itinerary updates
  • Convenient enquiry system to check ticket availability
  • Periodical notification and updates on delays and cancellations
  • Timely notifications on emergencies during and after travel

Win the social world by creating unique connected digital experience with our suite of solutions

  • Complete solution to monitor and update employee timesheets
  • Appropriate notifications to employees when salary is credited
  • Proactive notifications through emails and calendar schedules
  • Suitable solutions for circulating communications within organization

Technology Partners

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