After having an interaction with your organization, customers may feel dissatisfied with the routine process they experienced. Identify customer pain points and insights through interactive iAssist Survey Manager.

Constructive Feedback
An improved feedback system that records accurate, consistent, and efficient results that helps organizations to unearth the customer experience and identify pain points that serves as inputs to improve business process and increase productivity of the contact center.
Improve Agent Training
Feedbacks collected from the customers are necessary to identify their pain points. With our solution, the system identifies the gaps in agent training and provides inputs to the organization to improve the quality of the services provided.

Features
Power your existing investments with a pool of features
Industry Specific benefits

Win the social world by creating unique connected digital experience with our suite of solutions
Efficient and simple process to engage new customers
Periodically provide updates to customer of the account status
Activating or deactivating Credit Cards on-the-go
Keeping customers alerted with reminders and alerts
Process suspending of accounts and sending notification
Notify customers of suspicious or fraudulent activities
Keeping customers updated on all products and services
Provide alerts to reduce fraudulent usage of Credit Cards

Win the social world by creating unique connected digital experience with our suite of solutions
Periodic updates regarding the state and central elections
Provide access of public health information any time, anywhere
Update citizens on tax payments with reminders and alerts
Notifications from Public Library on citizen’s membership activities.
Constant updates on the working hours of the public agencies
Periodical notifications regarding public service availability

Win the social world by creating unique connected digital experience with our suite of solutions
Make new customer on-boarding seamless and easy
Proactive reminders regarding the bill payments
Provide alerts on the changes or updates to the current plan
Post customers timely status on orders and services
Periodical notification on the eligibility upgrade
Execute, alert and manage outage automatically
Delight customers with constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions
Validate customers and provide secured transactions
Confirm, schedule and reschedule appointments on-the-go
Provide appointment cancellation notifications to customer
Provide customers with timely bill payment reminders
Improve CX through updates on wellness tips and information
Create automated prescription refill notification and system
Automated status updates on customer claims

Win the social world by creating unique connected digital experience with our suite of solutions
Automated backend system to alert on stock updates
Increase sales through seasonal alerts on sales offers
Timely updates on order status and delivery confirmation
Provide updates on available products and product recalls
Indulge customers through beneficial loyalty program alerts
Improve internal system through constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions
Provide proactive follow-ups to customers on insurance quotes
Keep customers updated on all insurance products and benefits
Timely payment reminders for policies taken to reduce payment default
Generate and send automated status updates on customer claims
Provide timely notifications to customers on policy renewals

Win the social world by creating unique connected digital experience with our suite of solutions
Provide Immediate call confirmation on the booked services
Cross sell new services while executing campaigns
Provide proactive notifications to customers on planned down-time
On-time updates to customers on system or server outage
Timely reminders to customers for payment of avialed services

Win the social world by creating unique connected digital experience with our suite of solutions
Keep your customers updated on the logistic quotes
Create automated order supply and tracking system
Delivery reminders to suppliers to prevent lost-sales
Live tracking of ordered goods through proactive alerts
Generate time-to-time updates on order status
Provides comprehensive assistance during packages collection

Win the social world by creating unique connected digital experience with our suite of solutions
Provide timely notification and alerts on itinerary updates
Convenient enquiry system to check ticket availability
Periodical notification and updates on delays and cancellations
Timely notifications on emergencies during and after travel

Win the social world by creating unique connected digital experience with our suite of solutions
Complete solution to monitor and update employee timesheets
Appropriate notifications to employees when salary is credited
Proactive notifications through emails and calendar schedules
Suitable solutions for circulating communications within organization
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Resources
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prepare and win the next generation of shoppers