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iAssist Survey Manager

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After having an interaction with your organization, customers may feel dissatisfied with the routine process they experienced. Identify customer pain points and insights through interactive iAssist Survey Manager.

Constructive Feedback

An improved feedback system that records accurate, consistent, and efficient results that helps organizations to unearth the customer experience and identify pain points that serves as inputs to improve business process and increase productivity of the contact center.

Improve Agent Training

Feedbacks collected from the customers are necessary to identify their pain points. With our solution, the system identifies the gaps in agent training and provides inputs to the organization to improve the quality of the services provided.

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Features

Power your existing investments with a pool of features

Defining Business Groups

Define business groups for both inbound/outbound and set time of operations for new surveys

Survey Questions

Capability to create a question bank with associated question types and voice files

Creating Multiple Surveys

Option to create multiple surveys aided with a step-by-step survey configuration wizard

Personalized Interface

Personalized user interface to manage the order of the questions using the drag and drop function.

Dynamic Survey

Capability to create dynamic surveys and trigger the question based on the previous answer.

Recording a Survey

Option to capture feedback under the customer’s unique ID tagging the respective agent.

Integration with CTI

Seamless integration with the CTI to collect the agent ID for agent specific surveys.

Recording Messages

Based on question type configured, the system provides an option to record voice based messages.

Uploading Question Bank

Capability to upload available survey questions to system and configure appropriate actions.

Clients

 

Industry Specific benefits

Win the social world by creating unique connected digital experience with our suite of solutions

  • Efficient and simple process to engage new customers
  • Periodically provide updates to customer of the account status
  • Activating or deactivating Credit Cards on-the-go
  • Keeping customers alerted with reminders and alerts
  • Process suspending of accounts and sending notification
  • Notify customers of suspicious or fraudulent activities
  • Keeping customers updated on all products and services
  • Provide alerts to reduce fraudulent usage of Credit Cards

Win the social world by creating unique connected digital experience with our suite of solutions

  • Periodic updates regarding the state and central elections
  • Provide access of public health information any time, anywhere
  • Update citizens on tax payments with reminders and alerts
  • Notifications from Public Library on citizen’s membership activities.
  • Constant updates on the working hours of the public agencies
  • Periodical notifications regarding public service availability

Win the social world by creating unique connected digital experience with our suite of solutions

  • Make new customer on-boarding seamless and easy
  • Proactive reminders regarding the bill payments
  • Provide alerts on the changes or updates to the current plan
  • Post customers timely status on orders and services
  • Periodical notification on the eligibility upgrade
  • Execute, alert and manage outage automatically
  • Delight customers with constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Validate customers and provide secured transactions
  • Confirm, schedule and reschedule appointments on-the-go
  • Provide appointment cancellation notifications to customer
  • Provide customers with timely bill payment reminders
  • Improve CX through updates on wellness tips and information
  • Create automated prescription refill notification and system
  • Automated status updates on customer claims

Win the social world by creating unique connected digital experience with our suite of solutions

  • Automated backend system to alert on stock updates
  • Increase sales through seasonal alerts on sales offers
  • Timely updates on order status and delivery confirmation
  • Provide updates on available products and product recalls
  • Indulge customers through beneficial loyalty program alerts
  • Improve internal system through constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide proactive follow-ups to customers on insurance quotes
  • Keep customers updated on all insurance products and benefits
  • Timely payment reminders for policies taken to reduce payment default
  • Generate and send automated status updates on customer claims
  • Provide timely notifications to customers on policy renewals

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide Immediate call confirmation on the booked services
  • Cross sell new services while executing campaigns
  • Provide proactive notifications to customers on planned down-time
  • On-time updates to customers on system or server outage
  • Timely reminders to customers for payment of avialed services

Win the social world by creating unique connected digital experience with our suite of solutions

  • Keep your customers updated on the logistic quotes
  • Create automated order supply and tracking system
  • Delivery reminders to suppliers to prevent lost-sales
  • Live tracking of ordered goods through proactive alerts
  • Generate time-to-time updates on order status
  • Provides comprehensive assistance during packages collection

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide timely notification and alerts on itinerary updates
  • Convenient enquiry system to check ticket availability
  • Periodical notification and updates on delays and cancellations
  • Timely notifications on emergencies during and after travel

Win the social world by creating unique connected digital experience with our suite of solutions

  • Complete solution to monitor and update employee timesheets
  • Appropriate notifications to employees when salary is credited
  • Proactive notifications through emails and calendar schedules
  • Suitable solutions for circulating communications within organization

Technology Partners

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