Although there are exceptions, voice is no longer necessarily king when it comes to customer contact. In an era of increased regulation, customer expectations, and higher call center costs – voice calling alone simply isn’t as lucrative or effective as it once was. Although contact centre systems are still built as primarily voice-centric platforms; channels […]
In today’s digital world, people are expecting more from their Customer Experience. Personalised and efficient service is now the norm, and every industry, from retail to healthcare, has a vested interest in proactively engaging with their customers. We are seeing large shifts towards patient-centric services in healthcare as service improvements continue. Proactive engagement allows healthcare […]
An epidemic of medication non-compliance is causing thousands of unnecessary deaths and costing the NHS over £500 million a year. However, the NHS lacks the resources to check each individual patient is taking their pills at the right time. As a result, many are not taking their medication correctly – leading to 200,000 premature deaths […]
An epidemic of medication non-compliance is causing thousands of unnecessary deaths and costing the NHS over £500 million a year[1]. However, the NHS lacks the resources to check each individual patient is taking their pills at the right time. As a result, many are not taking their medication correctly – leading to 200,000 premature deaths […]
