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Omnichannel communication; why the death of voice calling won’t happen anytime soon

By Ashok N | 31, January 2018


Although there are exceptions, voice is no longer necessarily king when it comes to customer contact. In an era of increased regulation, customer expectations, and higher call center costs – voice calling alone simply isn’t as lucrative or effective as it once was. Although contact centre systems are still built as primarily voice-centric platforms; channels […]

The Digitalisation of Healthcare: Why the NHS Needs Proactive Customer Engagement

By Ashok N | 19, January 2018


In today’s digital world, people are expecting more from their Customer Experience. Personalised and efficient service is now the norm, and every industry, from retail to healthcare, has a vested interest in proactively engaging with their customers. We are seeing large shifts towards patient-centric services in healthcare as service improvements continue. Proactive engagement allows healthcare […]

Smart devices can save lives and money

By Ashok N | 28, September 2017


An epidemic of medication non-compliance is causing thousands of unnecessary deaths and costing the NHS over £500 million a year. However, the NHS lacks the resources to check each individual patient is taking their pills at the right time. As a result, many are not taking their medication correctly – leading to 200,000 premature deaths […]

The Internet of Health: Acqueon Appeals to NHS to Save Money and Lives With Smart Device

By Ashok N | 27, September 2017


An epidemic of medication non-compliance is causing thousands of unnecessary deaths and costing the NHS over £500 million a year[1]. However, the NHS lacks the resources to check each individual patient is taking their pills at the right time. As a result, many are not taking their medication correctly – leading to 200,000 premature deaths […]