By sudha | 15, January 2014
DALLAS, TX – Acqueon Technologies, Inc., a leader in software solutions for the customer collaboration space, today announced that it is among the first to achieve Microsoft Lync 2013 qualification for its flagship contact center solution, AiQ. This designation from The Microsoft Lync Independent Software Vendor (ISV) qualification program ensures that the solution meets the standards of interoperability with Lync 2013 – including installation, set-up, configuration, documentation, and support – and is equipped to meet customer expectations.
“We’ve put AiQ through extensive testing to ensure that it meets our customers’ expectations and allows them to build better, more proactive relationships,” said David Sokoler, Vice President of Product Management. “Proactive communication is a critical part of every customer service strategy. AiQ’s ability to support that in the contact center significantly broadens the choices contact center managers have to implement a solution that meets all of their needs.”
By natively connecting to Lync via Microsoft’s Unified Communications Managed API, AiQ transforms Lync to activate all of the operating power and productivity tools of a complete ACD contact center solution. AiQ enhances Microsoft Lync with inbound/outbound dialing, call recording abilities, and multi-channel capabilities such as voice, email, web chat, SMS, fax, and social media. The solution is one of very few in the industry to offer a complete, blended inbound/outbound dialer with various pacing modes including preview, progressive, power, and predictive.
“Now that Acqueon’s AiQ has earned qualification for Lync 2013, the product will leverage the latest technology from Microsoft in the contact center,” said Dan Benedict, Program Manager of Lync ISV Developer Programs.
In addition to this certification, Acqueon is also distinguished as a Microsoft Gold Certified Partner with a Unified Communications Competency.
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience and enable organizations to build better relationships with their customers.
For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or (91-44) 6108-4800 (APAC/MEA)