By Ashok N | 20, January 2015
Acqueon Technologies Inc., a leader in the customer collaboration industry, has added Salesforce.com integration to its List and Campaign Management Solution for Cisco Enterprise contact center platforms. Acqueon’s LCM outbound solution is currently deployed by businesses across the globe, including several Fortune 500 companies. LCM has been a critical component to many large contact center opportunities, helping Cisco and ATP partners win contact center deals with heavy outbound requirements. With this added integration, companies can leverage both Salesforce and Cisco platforms as a singular solution.
By enabling the integration of CRM and contact center, businesses can break down the barriers of vertical technology silos and combine their best-in-class Cisco and Salesforce platforms to exceed contact center performance SLAs. Screen pops within Salesforce.com give agents the key customer context necessary to provide exceptional service. Additionally, instant access to this customer information will enable agents to handle outbound calls as well as inbound customer inquiries in a shorter amount of time, leading to a decrease in average call time.
The integration between Cisco and Salesforce is seamless: the addition of the Salesforce connector allows users to launch LCM as a browser based application within Salesforce. Using this application, users will have complete access to all LCM features currently available from CAD or Finesse agent desktops.
“Acqueon is committed to the enhancement of proactive outbound customer interaction through cutting edge technology,” said Ashok Raj, Vice President of Product Management. “Adding Salesforce connectivity to the LCM solution was a logical step in providing businesses with a means to improve each customer interaction. This new connector will help in enabling effortless access to customer records, thereby empowering agents to deliver outstanding service.”
Request a demo of LCM today and learn how Acqueon’s Salesforce connector can help your business deliver superior customer service.
Think Cisco Outbound, Think Acqueon
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers. For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or (91-44) 6108-4800 (APAC/MEA).