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Acqueon announces AiQ for Microsoft Lync

By Ashok N | 26, September 2012

New Technology Enables Small and Mid-Size Businesses to Start and Scale Contact Centers Affordably

PRINCETON, NJ – Acqueon Technologies, a leader in software solutions for the customer collaboration space and a Microsoft Silver Certified Partner, announced today that its flagship product AiQ is now compatible with Microsoft Lync. This innovation will enable small and mid-sized enterprises to affordably transform Lync from an IP PBX system to a complete SIP-based ACD contact center solution. AiQ transforms Microsoft Lync to allow for inbound/outbound dialing, call recording abilities, and multi-channel capabilities such as voice, email, web chat, SMS, fax, and social media.

Microsoft Lync 2010, a unified communication client with instant messaging, meetings, and voice, helps users connect more efficiently and effectively. ”Microsoft is delivering on its promise of simplifying Enterprise Communications, and Acqueon is excited to extend that promise with AiQ.” said David Sokoler, Vice President of Product Management for Acqueon. “With AiQ and Microsoft Lync working together, we can simplify the extension of contact center functionality to businesses that may have previously considered this technology out of reach. They will now be able improve their customer service model by increasing access to subject matter experts and achieving greater first call resolution. We’re very excited to see what the future of the Acqueon-Lync collaboration holds.”

AiQ is built on the distinct and deliberate design philosophy of providing Context Awareness, Intuitive Interactions, and ProActive Reach, all with the goal of anchoring customer experiences. Through these design pillars, AiQ is able to incorporate the importance of background information, the logic of call routing, and the strategy of outbound contact in order to strengthen relationships and empower small and medium-sized enterprises to deliver intelligent, efficient, and effective interactions. In addition, AiQ also offers numerous business benefits including adaptability to small business growth, versatility in a multitude of environments, and lower total cost of ownership.

About Acqueon Technologies

Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers.