By Ashok N | 13, December 2016
Acqueon Technologies Inc., a leader in Omni-channel proactive customer interaction, is pleased to announce the general availability of List and Campaign Manager (LCM) 4.0 for Cisco UCCE, UCCX, PCCE and HCS. LCM is a core element of contact center solutions delivered by Cisco and their advanced technology ecosystem partners.
LCM 4.0 offers a robust user interface that streamlines campaign operations and enhances user experience. LCM 4.0 makes it easier than ever for enterprises to execute proactive customer engagement strategies that hyper-connect businesses (B2B) and consumers (B2C).
The new user interface offered in LCM 4.0 provides campaign managers/agents with an enhanced, more intuitive experience. Administrators, supervisors, and agents will find day-to-day operations to be simplified and more productive. Users will now be able to execute campaign tasks more efficiently by using fewer steps, thereby reducing time and complexity. Additionally, LCM 4.0 now supports a multitude of devices and operating systems. Users accessing LCM 4.0 on a tablet, laptop or mobile device will have a responsive interface based on screen size and now with touch screen support.
Acqueon’s LCM 4.0 release comes at a time when proactive customer engagement and interaction is more critical than ever before. “As customer service expectations continue to rise, customers expect businesses to engage them with relevant, timely, and personalized content via their channel of choice. Businesses must have the systems and tools in place to manage seamless engagement across multiple channels in a unified, highly productive, and cost effective manner,” said Ashish Koul, President, Acqueon Technologies Inc. “Acqueon’s LCM 4.0 provides the means to adopt and execute Omni-channel proactive engagement strategies from an existing Cisco contact center environment,” Ashish continued reaffirming Acqueon’s commitment to provide the best solutions in the digital campaign management space.
To learn more about LCM and other products in Acqueon’s suite of solutions, please visit: https://www. acqueon.com.
Acqueon Technologies Inc. specializes in developing software solutions for the customer interaction market. Acqueon Technologies products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with businesses and customers. For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or +91-44-6108-4800 (APAC/MEA).