By sudha | 13, December 2013
DALLAS, TX – Acqueon Technologies, Inc., a leader in software solutions for the customer collaboration space, today announced the latest installment of its Unify for UCCX product – Unify 5.0. This iteration offers a full-spectrum outbound solution for Cisco UCCX with added functionality and a completely redesigned administrative interface.
The application offers a smart predictive dialer with an algorithm that dynamically adjusts to the number of agents available in the contact center and the rate in which calls are being answered and transferred. With Unify, contact centers can lower their call abandon rate and increase the number of customers agents connect with. The dialer supports preview, power, and progressive pacing modes as well.
Multimedia pacing modes in Unify 5.0 allow contact switching across voice campaigns, SMS, email, and back to voice again. New in 5.0 is the ability to easily create templates for email or SMS messages. With the growing migration of communication to SMS and email, Unify assures companies they will maximize right party contacts for effective campaign outcomes.
Unify 5.0 features enhanced list and contact optimization tools to maximize a campaign’s effectiveness throughout the life cycle of a contact. New filters create contact lists based on precise business strategies and flexible scheduling programs to ensure customers are contacted at an optimum time and at the appropriate number – mobile, home, or office.
With the redesigned administrative interface, contact center managers can minimize the time spent on training new employees. Version 5.0 features simplified campaign set-up and management tools as well as extended options for real-time reporting of business data. User authentication is also streamlined through integration with MS Active Directory.
Acqueon’s outbound solutions are built under the Cisco Developer Network Program and are certified to seamlessly integrate with the Cisco UCCX platform and provide streamlined outbound operations.
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience and enable organizations to build better relationships with their customers.
For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or (91-44) 6108-4800 (APAC/MEA)