Acqueon Technologies Inc., a leader in the customer collaboration industry, has announced a replacement offer for all businesses looking to upgrade their call center to a Microsoft Lync-based contact center. Acqueon is offering to deploy its Lync-native AiQ contact center solution for the cost of any current annual call center maintenance contract. This offer is extended to businesses operating with outdated legacy PBX and ACD equipment in the call center as well as businesses currently using a Lync-based solution.
In a campaign aimed to rid businesses of expensive maintenance contracts, sub-par service and outdated legacy equipment, Acqueon is providing a risk-free means to upgrade to its latest contact center technology. Businesses currently using Lync in the office can benefit greatly by extending Lync into the contact center. Consolidating both office and contact center platforms with Lync allows businesses to eliminate a large percentage of their maintenance costs, as well as the demand on IT and telecom resources.
“As increasing numbers of businesses are realizing the benefits of Lync Enterprise Voice for office, home and remote workers, Acqueon is committed to promoting the adoption and benefits of Lync in the contact center,” said Julie Burroughs, Executive Vice President of Acqueon. “By extending this replacement offer, Acqueon aims to demonstrate to new market segments how the Lync-AiQ contact center is capable of driving performance, along with significant cost savings.”
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AiQ for Microsoft Lync
AiQ is a complete contact center solution for Microsoft Lync, enabling businesses to transform any Lync Enterprise Voice environment into a multi-channel contact center. AiQ offers support for inbound and outbound agents as well as agent blending and multi skilling for optimal agent efficiency. With true native Lync integration, AiQ lets agents handle contact center operations all from the familiar Lync client.
About Acqueon Technologies
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers. For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or (91-44) 6108-4800 (APAC/MEA).Posted by Acqueon Technologies Posted on Feb 10, 2015