By Ashok N | 16, January 2015
Acqueon Technologies Inc., a leader in the customer collaboration industry, has partnered with Umojo to provide customers with a cloud-based, Lync-native contact center solution. Umojo, the premier voice provider for Office 365, offers customers full PBX replacement functionality for Lync, and now with the implementation of Acqueon’s AiQ contact center, Umojo will offer CCaaS to Office 365 customers.
Businesses are looking to leverage agile, flexible and scalable communication deployment models. From a cost perspective, an increasing amount of SMB and enterprise customers are avoiding large CAPEX investments in favor of more manageable and agile OPEX pricing models. The Acqueon-Umojo contact center offering provides a service-based solution on a per user basis to meet these growing trends.
“Umojo is excited to expand its current voice service to Office 365 customers by delivering full contact center capabilities through our Voice 365 Platform,” said Rick Neubauer, founder and CEO of Umojo. “As a full PBX replacement voice service focused on Office 365, it is critical to work with trusted partners like Acqueon to provide customers with the best possible business solutions and support.”
“We are very pleased to partner with Umojo and expand our Lync contact center offering to Office 365 customers in the cloud,” said Julie Burroughs, Executive Vice President of Acqueon Technologies. “The partnership was a logical step for both companies to enhance collaboration and communication among businesses and customers through the cloud.”
Umojo is a Chicago based communications company whose goal is to connect voice and video to anyone, anywhere, anytime and to any device. Umojo is a cloud-based communication platform providing advanced, integrated applications for small to medium sized businesses. We deliver solutions to provide seamless, unified communications and enhanced PBX functionality, allowing businesses to fully replace their current PBX while strengthening their unified communication experience, streamlining operations and reducing costs. For more information please contact [email protected] or call (866) 392-6266
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers. For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or (91-44) 6108-4800 (APAC/MEA).