By sudha | 19, June 2014
An international restaurant chain implements Acqueon’s AiQ contact center solution to improve customer service.
Dallas, TX – Acqueon Technologies Inc., a leader in the customer collaboration industry has worked with its partner, Protocol Systems, in the APAC region to win a contact center sale with an international restaurant chain holding 1,500 locations.
The restaurant was seeking a solution that would allow orders to be placed and received, and customer complaints to be registered and managed – all entirely through a hotline. They also required a contact center capable of supporting multiple channels, giving customers the flexibility to interact through their preferred channel. Searching for a cost effective solution capable of meeting all of their needs, the restaurant chose Acqueon’s AiQ.
AiQ is a complete contact center solution offering multi-channel capabilities for both inbound and outbound communication. The restaurant used the multi-channel capabilities of AiQ to allow customers to submit complaints via email, which ensured those complaints could be more easily managed and quickly attended to.
Additionally, while the restaurant required multi-channel capabilities, they still needed traditional inbound call center functionality. AiQ’s inbound voice component supported this requirement with its intelligent automatic call distribution that allows customers to connect to the appropriate agent based on availability and skill. Other features played a role in the restaurant’s decision to deploy AiQ, including an easy to use agent desktop, call recording and historical reporting.
“Working with Acqueon, we were able to provide a comprehensive solution which gave this restaurant the capabilities it needed to improve their customer communication strategies,” said K. Manikandan, Product Manager at Protocol Systems. “It’s critical to partner with a company that can provide both superior products and extensive experience. We look forward to future work with Acqueon and more successful implementations.”
To learn more about Acqueon’s AiQ contact center solution, visit www.acqueon.com and schedule a live demo today.
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers. For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or (91-44) 6108-4800 (APAC/MEA).
Protocol is a leading value added Information Technology company in UAE and a valued partner of Acqueon Technologies. Protocol has been successful in providing contact center technology solutions to organizations in various industry verticals including Banking, Manufacturing, Logistics and Construction sectors. Please visit http://www.protocolsystems-my.comfor more information.