By Ashok N | 12, February 2014
AiQ, a complete, scalable contact center solution for Microsoft Lync, helps businesses improve their customer interactions and call center capabilities.
Acqueon Technologies Inc., a leader in the customer collaboration industry, will sponsor and exhibit at the 2014 Microsoft Lync Conference held at the Aria Resort and Casino in Las Vegas, Nevada. The conference will take place February 18th to the 20th, and is the only event devoted entirely to Microsoft Lync. Microsoft partners from around the world will gather at the Lync Conference to discuss and showcase the latest developments in Unified Communications. Acqueon will make its first ever appearance at the annual conference, presenting its flagship contact center solution for Lync, AiQ.
AiQ is a complete contact center solution for Microsoft Lync, providing a multi-channel singular experience. Designed specifically for Lync with native integration through Microsoft’s Unified Communications Managed API, AiQ is one of the few contact center solutions to earn qualification for Lync 2013. Acqueon has built this solution for performance that reaches far beyond that of a typical ACD contact center platform with advanced features inspired by the Unified Communications environment Lync provides. As a Gold Certified Microsoft Partner with a Unified Communications competency, Acqueon works closely with Microsoft to develop software that tightly integrates with the Microsoft’s latest UC technology.
“We’re excited to be at the 2014 Microsoft Lync Conference showcasing AiQ and its advanced abilities in conjunction with Lync 2013,” said David Sokoler, Vice President of Product Management for Acqueon. “AiQ’s native integration with Lync 2013 enables advanced, multi-channel, inbound and outbound contact center features at a lower total cost of ownership. The AiQ and Lync solution delivers the power and performance for today, and the platform for tomorrow.”
Acqueon will be located at booth 731 during the Lync Conference. Acqueon encourages all attendees to visit the booth to learn more about AiQ and how Acqueon develops products that help businesses meet their customer care needs.
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers.
For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or (91-44) 6108-4800 (APAC/MEA).