By Ashok N | 13, March 2014
Acqueon Technologies Inc., a leader in the customer collaboration industry, will exhibit at Enterprise Connect 2014, held at the Gaylord Palms hotel in Orlando, Florida. Acqueon will be a part of the AudioCodes Pavilion at Booth 1208, and will showcase its leading contact center solution for Microsoft Lync, AiQ. Following the recent announcement of AiQ’s qualification for Lync 2013, Acqueon looks forward to demonstrating AiQ’s power in a Lync environment.
AiQ is a complete contact center solution for Microsoft Lync, providing intelligent, multi-channel inbound and outbound features. Designed specifically for Lync, AiQ integrates though Microsoft’s latest Unified Communications Managed API. The solution is built to optimize the performance of contact centers, and is fully equipped with capabilities to improve first call resolution, provide proactive outbound contact, and track and analyze the performance of contact centers’ agents and campaigns.Acqueon holds extensive credentials through its Microsoft team, boasting a Gold Certified ISV Partnership with Microsoft, along with a Gold Unified Communications competency.
“We’re excited about being part of the AudioCodes Pavilion at Enterprise Connect 2014,” said David Sokoler, Vice President of Product Management for Acqueon. “Acqueon AiQ and AudioCodes Media Gateways are helping businesses migrate their communication and contact center infrastructure to leverage the power of Microsoft Lync.”
For a live demo of AiQ and a chance to win a Microsoft Surface 2, visit Acqueon at Booth 1208 in the AudioCodes Pavilion.
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers. For more information, please contact [email protected] or call (888) 946-6878 (Americas/Europe) or (91-44) 6108-4800 (APAC/MEA).
Enterprise Connect is the leading conference and exhibition in North America for enterprise communications and collaboration systems, software and services. Enterprise Connect brings corporate IT decision makers together with the industry’s suppliers, analysts and consultants to focus on the issues central to enterprise communications and collaboration networks. Enterprise Connect owns and operates No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://www.enterpriseconnect.com.