LCM for Avaya IP Office
Add multichannel outbound capability to your existing platform
LCM for Avaya IP Office is a multichannel (voice, SMS, and e-mail) outbound campaign manager which supports outbound campaigns (with / without agents) over the Avaya IP Office platform.
Business Benefits
- Maximizes yield from the records
- Increases the number of productive calls to customers
- Enhances business returns
- Increases customers’ contact points
- Customers can be contacted across multiple channels if voice channel fails
- Enhances customer experience
- Reduces customer abandonment and irritation
- Customers are contacted at the right time and through the right channel
Features
- Variety of pacing modes
- Call analysis – CRBT detection capable
- Extensive dial plan – Contact Reschedule
- List and Campaign Management
- Auto scheduling of campaigns – controls campaign runtime automatically
- Business flow contact management
- Multi-channel contact management
- Supports SMS and e-mail channels
- Within a voice campaign, contacts can be switched to SMS or e-mail. Very useful for businesses like ‘collections’
- Contact selection – custom filters
- Scripting (pre or post-call)
- Time zone management
- Do-Not-Call (DNC) list management
- Voice call recording
- Meets government compliance requirements
- Strong real time and historical reporting of campaigns
- Open system architecture
- Designed for quick installation and deployment
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