LCM for Cisco Unified Communications Manager

Add multichannel outbound capability to your existing platform

LCM
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LCM for Cisco Unified Communications Manager is a multichannel (voice, SMS and e-mail) outbound campaign manager which supports outbound campaigns (with / without agents) over the Communications Manager platform.

Business Benefits

  • Maximizes yield from the records
    • Increases the number of productive calls to customers
    • Enhances business returns
  • Increases customers’ contact points
    • Customers can be contacted across multiple channels if the voice channel fails
  • Enhances customer experience
    • Reduces customer abandonment and irritation
    • Customers are contacted at the right time and through the right channel

 

Features

  • Variety of pacing modes
  • Call analysis – CRBT detection capable
  • Extensive dial plan – Contact Reschedule
  • List and Campaign Management
    • Auto scheduling of campaigns – controls campaign runtime automatically
    • Business flow contact management
  • Multichannel contact management
    • Supports SMS and e-mail channels
    • Within a voice campaign, contacts can be switched to SMS or e-mail. Very useful for businesses like ‘collections’
  • Contact selection – custom filters
  • Scripting (pre or post-call)
  • Time zone management
  • Do-not-call list management
  • Voice call recording
  • Meets government compliance requirements
  • Strong real-time and historical reporting of campaigns
  • Open system architecture
  • Designed for quick installation and deployment