CTI SDK for Cisco Unified CCX
More CTI power for your Cisco Unified Contact Center Express
CTI SDK (Software Development Kit) for Cisco Unified CCX (Unified Contact Center Express) is a user-friendly high-level abstract API that helps developers in building feature-rich CTI applications with an object-oriented software development kit to enable rapid development and deployment of complex CTI applications.
Business Benefits
- Higher level API removes underlying Unified CCX messaging complexity
- Simple event subscription model to monitor and filter desired events
- Develop customized CTI applications for Unified CCX
- Rapid Application Development for building CTI Applications
- Out-of-box soft phone
- Out-of-box monitoring utility
- Retrieve agent / call / queue statistics
Features
- ACD (Automatic Call Distributor) wallboard data
- Total calls in queue
- Longest call waiting time
- Abandoned calls
- Agent wallboard / performance data
- Total calls handled
- Total calls missed
- Total talk time
- Total hold time
- Total unavailable time per category
- Live monitoring is provided to
- View a list of available agents
- View a list of active calls (like call ID, call state, and call related data)
- Develop custom applications
- Custom screen pops
- Integrated CRM screens
- Custom soft phones
- Ticker Tape
Who is this for?
- For Cisco Unified CCX resellers
- Partners can avail of special transfer prices
- Provides new and increased revenue opportunities
- For Cisco development partners
- Provides capability to integrate with CRM applications and 3rd party applications
- Ability to customize Unified CCX CTI applications, not limited by CAD
- Creates repeatable value-added applications
- Provides similar capabilities as available with Unified CCE (CTI OS)
- Competitive differentiation for partners
- Increased solution value to end customer
- Lower integration costs and faster time to market
Awards
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