ProActive Reach

Your first step to better outbound communication

ProActive Reach is a powerful and very versatile software application that allows your organization to proactively communicate with customers, employees or constituents for a wide range of purposes, including emergency notification. With its SIP based progressive IVR platform, a GUI based IVR scripting tool and multi channel  outbound call and message management through voice, email and SMS, ProActive Reach gives your organization the ability to reach people quickly and cost effectively.

Business Benefits of multi-channel outbound contact center software

  • Provide a new level of customer service to all your organization’s stakeholders including customers, employees, and suppliers with just one application
  • Improve contact success with email and SMS options
  • Provide immediate information to employees, contractors or others during weather, accident or emergency situations
  • Reduce cost and improve the quality and consistency of information
  • Integrate the application with other Call Center technologies to provide even greater, personal levels of service


 

ProActive Reach Outbound Features

  • General Features
    • Outbound Multi Channel Support
      • Voice
      • Email (Email Blaster)
      • SMS (Support for GSM modem and SMS gateway)
    • Reporting & Administration
      • Web based Administration
      • Web based Supervisor Console
      • Web based historical reports
  • Outbound Features
    • Call, Email & SMS outcome Analysis
      • Auto detect call outcomes like
        • Abandoned
        • Invalid
        • Busy
        • Fax
        • Machine
        • No answer
    • Proactive Reach can also detect Caller Ring Back Tones
    • Email outcomes like “Invalid Email Id”, “Recipient Mail box Full”, etc can also be detected
    • SMS success and failure can also be detected
  • Contact Rescheduling Strategy
    • Automate Contact Rescheduling – Control contact life cycle
    • Configure multiple calling numbers for individual contacts with
      • Different start and stop time
      • Different priority
    • Switch across channels within a Call Strategy for a contact
  • Contact Selection Strategies
    • For market intensive campaigns inbuilt algorithms can be used for contact selection like “Increase Market Reach” or “Increase Market Spread”
    • Depending on alerting or calling strategies, campaign specific filters can be designed for contact selection
    • Filters can be designed using business parameters uploaded for individual contacts
  • Pacing Modes
    • Variety of Pacing Modes
      • Progressive IVR (Voice Drop campaigns)
      • Progressive SMS (SMS Blaster)
      • Progressive Email (Email Blaster)
  • Contact Management
    • Contacts once uploaded can be listed by filtering based on List ID, or uploaded business parameters
    • Filters contacts can be blocked / unblocked or rescheduled
  • Campaign Specific Features
    • Time zone management
    • Do-not-call list management
    • Auto scheduling of campaigns
      • Daily start and stop time
      • Configure Week off days
      • Configure holidays for the year
      • Configure shift based start and stop times
  • Progressive IVR
    • In Progressive IVR, the system calls the customer from an IVR channel and on successful positive voice detection, a IVR script is executed
    • Mostly used for collection campaigns or advertising new products of a company
  • Progressive SMS
    • In Progressive SMS, the system sends an SMS from a GSM Modem or a SMS gateway
    • Mostly used for reminder campaigns or advertising new products of a company or notification of transactions
  • Progressive Email
    • The system sends an Email using SMTP
    • Customized Subject, From and Reply address can be configured
    • Email Blast option is available where same content Email will be blasted across to multiple customers
  • IVR Features
    • SIP based IVR platform
    • GUI based IVR scripting tool
    • Voice Operations
      • Play Voice files & Play Menus
      • Collect Digits or Record Voice
      • Play Date & Time or Play Monetary Amount
    • Database operations
      • Perform inserts, updates and deletes
      • Select queries and execute stored procedures
    • System Operations
      • File operations or Execute 3rd party programs
      • Date & Time operations or Execute scripts
    • Web Service – Call Web Services
  • Scripting Tool
    • The Visual Scripting tool is used for multiple purposes
      • IVR call flow scripting
      • Outbound dialing flow scripting
    • This offers end customers powerful control over the flow based on backend business parameters
       
Follow us on: facebook twitter youtube
Tel: +1 888 946 6878 +1 609 945 3139
email