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Articles

14April2016

The Business Value of an Omnichannel Outbound Strategy

In our last article titled “Is Outbound Calling Dead?” we discussed the issue of multi-channel communication and its effect on the use of voice. This week we’ll be exploring the business value of combining all channels of contact for an intelligent omnichannel strategy.   Outbound communication, once almost entirely driven by voice and dialer technology,
  • Posted by Acqueon Technologies  Posted on Apr 14, 2016
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12April2016

Proactive Customer Engagement Opportunities in Healthcare

In the healthcare space there exists a number of different stakeholders, all of which have a vested interest in proactively engaging their customers. In Healthcare we are seeing large shifts towards patient centric services, fierce competition and increasing customer service expectations. There are a number of different use cases for proactive customer engagement in healthcare,
  • Posted by Acqueon Technologies  Posted on Apr 12, 2016
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15March2016

Is Outbound Calling Dead?

Is it just me or are telemarketers no longer calling us in the middle of dinner? That may have been a rhetorical question but today’s reality is the large role telephone calls once played is now being handled through touchpoints like email and SMS. Although Contact Center platforms are still built as primarily voice-centric platforms,
  • Posted by Acqueon Technologies  Posted on Mar 15, 2016
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27March2015

LCM for Cisco UCCE: Two Way SMS Use Case

ABC Healthcare is sending out flu vaccination reminders to their entire enrollment, reminding them to make an appointment before March 31st with their Primary Care Physician.
  • Posted by Acqueon Technologies  Posted on Mar 27, 2015
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30December2014

TCPA Regulations and Impacts on Outbound Campaigns

In effect since October 16, 2013, new TPCA regulations limit the use of automated dialers when contacting any telephone number associated with a cellular service.
  • Posted by Acqueon Technologies  Posted on Dec 30, 2014
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