Download RAP CTI Lite

RAP CTI Lite is offered completely free of cost and can be used by organizations who have a pre installed Avaya communication / switching environment.

Overview

RAP CTI is a set of ready to use productivity tools, with an open, modular architecture, that comes complete with CTI functionalities. It focuses on enabling Contact Centers to make the most of their agent resources and enhance customer service. Additionally, it enables organizations to scale up each solution to suit their business needs.

RAP CTI Features

  • Out-of-the box Screen popup
  • Soft phone functionality
  • User-To-User Information (UUI)
  • Monitoring VDNS, Skills, Extensions
  • Agent State Changes
  • Collected Digits from VDN
  • Routing Capability
  • Warm Backup
  • Connect Back to IVR
  • Connector for SFDC
  • SDKs for CRM and IVR integration
  • Support for Hosted IVRs
  • Intelligent Call Routing

RAP CTI LITE Features

  • Out-of-the-box Screen popup
  • Support for 15 Agents only
  • Soft phone (maximum 3 calls)
  • User-To-User Information (UUI)
  • Collected Digits from VDN

RAP CTI LITE Requirements

Hardware Requirements

  • Processor:  P4 2.6 GHz or higher
  • RAM: 2GB RAM or higher
  • Hard Disk: 40 GB (10000 RPM)
  • Network Card: 100 MBPS

Software Requirements

  • .NET Framework 2.0 SP1
  • Windows 2003 Server/Windows 2008 Server with Latest service pack (32 bit only)
  • AES TSAPI Client 3.1 or above (This should be installed before running Setup)

Other Requirements

  • Switch                              Avaya CM
  • CTI Middleware              AES 3.1 or higher with TSAPI basic license

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