Context Driven Campaigns
Integrate both contact center and CRM platforms with Acqueon’s SalesForce.com connector for Cisco Enterprise and Express Contact Center platforms. Enhance the quality of each interaction in your contact center by providing agents with key customer context.
What is the benefit of integrating CRM and the contact center?
Context is the key word when looking at the integration of CRM and contact center operations. Providing enhanced context around each interaction works to enhance customer satisfaction and decrease average call time.
Acqueon’s SalesForce connector is optimized for both inbound and outbound contact center performance, offered both as a standalone solution or integrated with Acqueon’s outbound platforms for Cisco.