Application Engineering Services
Acqueon has a strong group of experienced software developers
and support engineers in its Product Application Engineering (PAE) team. The team has a thorough understanding
of CTI, on the communications front (converged communications
and telecommunications industries) and the IT front
(TCP/IP, Database etc). The PAE team is capable of handling
any complex project in the CTI domain with ease. Some
specific tasks to be handled by the PAE team are:
1. Assistance in complex switch integrations
2. Assistance in developing custom screen pop applications
on Acqueon products
3. Assistance in developing data gateways (connectors) for different CRM platforms
4. Assistance in developing complex IVR and speech recognition applications/call flows etc.
Training & Certification Programs:
Acqueon offers different types and levels of training
programs to its partner community based on the partner’s
requirements. Custom training programs can also be developed
based on the requirements. Standard programs available
are:
COURSE |
BRIEF |
DURATION
|
| Acqueon Sales Training |
Provides
a high-level view of the different product offerings
– (Acqueon iQ, RAP CTI, RAPLog, and Medius).
Discusses the various licensing and packages and
the typical deployment modules and remote demonstration.
|
2 Days
|
| Acqueon Pre-Sales Training |
Provides
a brief overview of different product offerings,
(discussed in Sales Training class). Also discusses
architecture and integration of all the different
modules of each product. |
4 Days
|
| Acqueon Support Engineer Training |
A technical
training that helps participants get down to understanding
the products well (technically), getting trained
on reading the log files, trouble shooting using
the log files, resolving commonly faced issues
such as CLI problems, link down, socket errors
etc., with cause and resolution. By the end of
the training, participants, with a thorough understanding
of CTI, will be able to resolve 1st level problems
and some 2nd level problems too. |
2 Weeks (10 business
days)
|
| Acqueon Application Development
Training |
A technical
training that helps participants get down to understanding
the products well (technically).
Provides a detailed product overview.
Focuses on application development activities
such as screen pop application, connectivity with
CTI servers, overview of the programmers guide,
common errors, cause and solutions.
|
2 Weeks (10 business
days)
|
|
