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Support

At Acqueon, we consider our clients as partners rather than mere customers and go the extra mile to ensure that Contact Center solutions are deployed to their total satisfaction. We extend that commitment beyond implementation, through a team of qualified software service engineers and an extensive infrastructure dedicated to the maintenance of the solution.

Specifically, we have the following support systems in place:

Software and Support Services Team

Acqueon’s software and support services team has unique industry and product integration expertise. In addition to providing troubleshooting and rapid resolution of technical issues, our specialists help deliver enhancements and product upgrades quickly and efficiently.

30-day Warranty Support

During this period, we provide comprehensive support for implementation and maintenance and respond to issues.

Extended Maintenance Plans

Global Software Support (GSS)