At Acqueon, we consider our clients as partners rather than mere customers and go the extra mile to ensure that Contact Center solutions are deployed to their total satisfaction. We extend that commitment beyond implementation, through a team of qualified software service engineers and an extensive infrastructure dedicated to the maintenance of the solution.
Specifically, we have the following support systems in place:
Acqueon’s software and support services team has unique industry and product integration expertise. In addition to providing troubleshooting and rapid resolution of technical issues, our specialists help deliver enhancements and product upgrades quickly and efficiently.
During this period, we provide comprehensive support for implementation and maintenance and respond to issues.
Beyond the 30-day warranty period, partners / customers can opt for one of the extended maintenance support plans.
For more information, please write to [email protected].
GSS is a customer support and service desk portal deployed by Acqueon as part of its global support plan. It is designed to help you effectively track, resolve, and report on issues that affect your business and customers, resulting in improved efficiencies, reduced costs, and higher quality service.
Login to the GSS Portal
(Don’t have a GSS login? Write to [email protected] to get one.)