In this fast-paced digital world, the key differentiator among network operators is experience. With the help of our solutions, create distinctive customer experiences to differentiate yourself from your competitors.
Actively reaching out to customers not only increases customer satisfaction and loyalty but also decreases the service delivery costs of organisations. With Proactive engagement solutions, connect with customers and provide unique experiences.
Keeping your customers posted
Keep the customers in-line with their commitments towards the organization by sending out alerts regarding the plan updates and order status. Timely updates to the customers increases the chances of selling the services or plans to the customer.
Manage peak loads seamlessly
Providing uninterrupted services at the time of outage is crucial to maintain customer delight. With our robust solution, supported by a best-in-class infrastructure, you can manage outages during peak times effectively and provide uninterrupted services to your customers.
Customer Information Management in few clicks
Today, customer’s expectations are high in terms acquiring a new connection. They expect the proceedings to be completed digitally with minimal intervention. With Acqueon’s pool of solutions execute customer on-boarding, billing, payment reminders, etc seamlessly.
Right Party Connect(RPC)
Connecting to the right party at the right time via the right channel is very important. With our Accelerated Right Party Connect (RPC) with advanced Data Analytics, maximise agent productivity and list penetration.
Keeping your customers in check
Monitoring customer expectations is crucial to align processes to customer expectations. Our solutions are integrated with a survey module to collect customer feedbacks on their interactions. This aids the organization to improvise on its engagement model and increase their ROI.
Reminders with Bi-directional support
Communication is complete when it happens bi-directionally. Assist customers to complete important transactions on time via reminders with bi-directional communications support and advanced customisations to inrease revenue and decrease service delivery costs.
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