Open Nav


U-Nexsys™

Request for Demo

Designed to Convert your UCCX investment into a powerful multichannel proactive customer engagement hub to create the best of the experience for your customers

Advanced Campaign Management

Reaching the right contact at the appropriate time is a pain point when you have contacts spread across geographical locations. This is where U-NexsysTM provides solutions to ensure that the appropriate contacts are being uploaded in the CISCO UCCX dialer based on the time zones of the contacts.

Contact Selection and List Segmentation

With advanced algorithms, U-NexsysTM allows you to target very specific contacts based on individual fields in a list or multiple lists. Using these algorithms, a specific percentage of contacts can be chosen from each filter condition and then prioritized in the order they are to be sent to the dialer.

Regulatory Compliance

Companies suffer humungous loss due to State and Federal regulations nonconformity. U-NexsysTM ensures that the outbound operations meet the evolving regulatory compliances and adheres to the regional and state law calling rules for smooth functioning of the company.

Analytics

The reporting tool embedded within U-NexsysTM offers you greater access and flexibility with Outbound Reports with respect to the availability of the historical data and option to auto generate reports.

Features

Power your existing investments with a pool of features

Multi-Tenant

Facilitates deployment in a hosted environment by creating tenants for individual contacts in a centralized Cisco system

Auto Schedule Campaign Runtime

Auto schedule the specific hours of operation or shift timings for each day for each campaign

Contact Selection Strategy Management

For each day of the week and each hour of the day, an appropriate CSS can be selected to deliver contacts to the dialer

List Segmentation

Set percentages for different filters in a filter group and distribute contacts to dialer across different business segments.

Pre-Call Scripting

Check business conditions in real time before sending the contacts to the dialer for campaign execution.

Campaign Chaining

Redefine and reschedule the time in days, hours, and minutes for contact dialing based on set business outcome.

Multi-Lingual Support

Multi-lingual support for selected languages to better understand and implement the features.

Auto Scheduling Campaigns

Define campaign-specific off days and specify start/end operational hours for days of the week, month, and year

Auto Reports

Auto schedule reports and have them delivered through email to gain timely insights

User/Role Management

Option to define roles, associate rights to the roles and support for active directory integration

Campaign Configuration

Create categories for a campaign and associate both telephony and business outcomes to that category

Campaign Target Monitoring

Set daily or weekly or monthly targets to a category to meet requirements of the business

Omni-Channel Support

Support for multiple calling numbers like home, mobile, office, etc. to be configured for individual contacts for each campaign.

Define Contact Lifecyle

Offer complete control of the contact life cycle based on the number of retries or business outcomes

Customized Business Outcomes

Configure and activate multiple business outcomes or dispositions for each campaign to meet the business requirements

Agent Pop-up

Displays gadgets with client information to agents on the Cisco Finesse Desktop for improved agent productivity

DNC List Management

Option to manage federal or national-level DNC and corporate wide DNC list separately to minimize uneccessary lawsuits

Analytics

Group telephony and business outcomes across campaigns to build customized reporting against KPIs and business fields

Auto Alerts

Alerts to administrator when the eligible records for dialing per day is less than the set threshold

Compliance

Reduce lawsuits by adapting to the Prior Express Written Consent that confirms to the regulations set by TCPA

Time Zone Management

Based on the contact zone, specify time zones for individual contacts or define ‘Area Specific Time Zone’

Contact Selection Algorithm

Offers powerful contact selection algorithms based on market strategy to increase market spread or market penetration

Contact Prioritization

Define conditions to be used as part of contact selection strategy and prioritize the contacts in each campaign

Business Enablers

Add contacts into the directory from lead sources like kiosks, ATMs, etc using web services

Manage and Scrub Contacts

Manage and move contacts across campaigns and scrub them automatically based on defined custom conditions

Regional/State Laws Compliance

Define calling times for contacts from specific regions or states by simply specifying their zip code

Clients

 

Industry Specific benefits

Win the social world by creating unique connected digital experience with our suite of solutions

  • Efficient and simple process to engage new customers
  • Periodically provide updates to customer of the account status
  • Activating or deactivating Credit Cards on-the-go
  • Keeping customers alerted with reminders and alerts
  • Process suspending of accounts and sending notification
  • Notify customers of suspicious or fraudulent activities
  • Keeping customers updated on all products and services
  • Provide alerts to reduce fraudulent usage of Credit Cards

Win the social world by creating unique connected digital experience with our suite of solutions

  • Periodic updates regarding the state and central elections
  • Provide access of public health information any time, anywhere
  • Update citizens on tax payments with reminders and alerts
  • Notifications from Public Library on citizen’s membership activities.
  • Constant updates on the working hours of the public agencies
  • Periodical notifications regarding public service availability

Win the social world by creating unique connected digital experience with our suite of solutions

  • Make new customer on-boarding seamless and easy
  • Proactive reminders regarding the bill payments
  • Provide alerts on the changes or updates to the current plan
  • Post customers timely status on orders and services
  • Periodical notification on the eligibility upgrade
  • Execute, alert and manage outage automatically
  • Delight customers with constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Validate customers and provide secured transactions
  • Confirm, schedule and reschedule appointments on-the-go
  • Provide appointment cancellation notifications to customer
  • Provide customers with timely bill payment reminders
  • Improve CX through updates on wellness tips and information
  • Create automated prescription refill notification and system
  • Automated status updates on customer claims

Win the social world by creating unique connected digital experience with our suite of solutions

  • Automated backend system to alert on stock updates
  • Increase sales through seasonal alerts on sales offers
  • Timely updates on order status and delivery confirmation
  • Provide updates on available products and product recalls
  • Indulge customers through beneficial loyalty program alerts
  • Improve internal system through constructive feedback system

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide proactive follow-ups to customers on insurance quotes
  • Keep customers updated on all insurance products and benefits
  • Timely payment reminders for policies taken to reduce payment default
  • Generate and send automated status updates on customer claims
  • Provide timely notifications to customers on policy renewals

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide Immediate call confirmation on the booked services
  • Cross sell new services while executing campaigns
  • Provide proactive notifications to customers on planned down-time
  • On-time updates to customers on system or server outage
  • Timely reminders to customers for payment of avialed services

Win the social world by creating unique connected digital experience with our suite of solutions

  • Keep your customers updated on the logistic quotes
  • Create automated order supply and tracking system
  • Delivery reminders to suppliers to prevent lost-sales
  • Live tracking of ordered goods through proactive alerts
  • Generate time-to-time updates on order status
  • Provides comprehensive assistance during packages collection

Win the social world by creating unique connected digital experience with our suite of solutions

  • Provide timely notification and alerts on itinerary updates
  • Convenient enquiry system to check ticket availability
  • Periodical notification and updates on delays and cancellations
  • Timely notifications on emergencies during and after travel

Win the social world by creating unique connected digital experience with our suite of solutions

  • Complete solution to monitor and update employee timesheets
  • Appropriate notifications to employees when salary is credited
  • Proactive notifications through emails and calendar schedules
  • Suitable solutions for circulating communications within organization

Technology Partners

Ready to get your demo?

Request For Demo
Ready to talk with us?