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Transforming how brands engage with customers

Our products and solutions allow customers to move seamlessly - from digital self-service to human agents and back, enable agents to spot the customer context and drive Next Best Actions, and empower managers to take smarter business decisions.

We are rated as the #1 Proactive Engagement Solution, preferred by all Cisco partners.

40,000+

empowered agents

150+

clients across 10+ industries

5B

proactive interactions handled annually

18

countries across 5 continents

Awards & Recognitions

  • IT EXPO Best of Show, 2013

  • Product of the Year Award, 2009

  • Product of the Year Award, 2009

  • IP Contact Center Technology Pioneer Award, 2008

  • IP Contact Center Technology Pioneer Award, 2009

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