Increase the effectiveness of your UJET cloud contact center by adding a multichannel campaign manager with a built-in dialer. Let Customer Experience and business professionals accelerate innovation with the addition of proactive engagement and campaigns across voice, digital, and mobile channels.
Easily create your campaigns
With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
Enrich customer information with telephony dispositions and business outcomes
Easily segment and create campaigns on-the-fly with no IT support required
Native integration with UJET
Acqueon Engagement integrates with the UJET cloud contact center platform
Add campaign management to the UJET customer support platform
UJET SmartActions enables multimodal communication (e.g. 2-way SMS, email, messaging, and in-app support)
Leverage mobile device in-call authentication (facial, fingerprint) for smartphone era access and reduced call handle time via SmartActions
Optimize Campaign Execution
Compliance checks conform to TCPA, GDPR, CCPA, and Ofcom regulations
Segment campaigns based on Prior Express Written Consent (PEWC)
Maximize agent productivity with built-in dialer supporting predictive, progressive, preview, agent-assisted, and agent-less dialing modes
Utilize AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower your agents
Leverage UJET native desktop integration in CRM
Automate post-call work and next best action workflows
Distribute contacts and leads among your skilled groups based on predefined business criteria
Support blended operation with seamless transition of agents between inbound and outbound
