Acqueon offers a suite of CRM Connectors for Microsoft Dynamics, Salesforce, and ServiceNow designed to integrate into CRM desktop applications and provide complete inbound and outbound telephony and CTI across contact center platforms.
Acqueon CRM Connectors pack all telephony and agent state controls into the CRM desktop. The Acqueon exclusive widget design lets you customize your layout and insert custom action buttons.
Acqueon CRM connectors provide you with access to Acqueon Engagement outbound capabilities including call guides, customer journey visualization, campaign workflows, and dispositions
Acqueon 2-way CRM integration lets you click-to-dial or search-and-dial. Screen pop can be programmable for each call flow using a no-code application. Wrap-up and After-Call-Work are fully customizable and can be automated.
Acqueon CRM Connectors work across numerous contact center platforms including Amazon Connect, Cisco, NICE inContact, Twilio, and UJET. They support out of the box Microsoft Dynamics, Salesforce, and ServiceNow, and more using its open APIs.