Blog category - Acqueon

Average Handle Time impacts contact center KPIs from customer satisfaction to operational efficiency and agent effectiveness. It provides insight into the value of employee training programs, standard processes & resources. AHT plays a defining role in improving the customer experience and indicates an agent’s preparedness for successfully helping customers, winning a sales call, successfully collecting

When the countdown begins for Amazon Web Services (AWS) re:Invent, excitement is everywhere. This year the annual cloud computing conference turns 11, and every year, it’s a show I anxiously await. At re:Invent, thousands of cloud computing users and fans convene to watch leader keynotes, hear new service announcements firsthand, try out new tech, get

We are excited to announce that Ashish Koul has been appointed as our new Chief Executive Officer. Ashish’s announcement is a reflection of our desire to take on the future and strengthen our foothold as a global leader in the Conversational AI space. Ashish, who has been serving as our President, brings in the right