Blog category - Cloud Transition

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Cloud Transition
Improvised vs Integrated Cloud Contact Center

April 15, 2020

Acqueon Team

3 minutes read

These are hard times for contact centers! Most of them are still scrambling to figure out ways to handle unforeseen challenges brought to the forefront by the spread of COVID-19, in terms of business continuity as well as agent safety. Unfortunately, contact centers have a pretty high risk of coronavirus exposure for their agents due

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COVID-19 Checklist for Contact Centers

March 24, 2020

Acqueon Team

5 minutes read

Working from home is the new reality for employees all around the world, as countries are taking drastic measures to limit the COVID-19 (Coronavirus) outbreak. Governments are increasingly asking businesses to allow their employees to work remotely from their homes or shift work to less affected regions to maintain business continuity. Google, Amazon, Microsoft, and

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