Acqueon EngagementCallback Manager (iAssist)

Shift inbound demand to outbound callbacks

Staying on hold with the contact center

is a thing of the past.

The long queue of disloyalty
Rising service delivery costs
Inability to handle peak loads

Purposeful and well-timed callbacks can be a goldmine of positive experiences.

Reach customers whenever they want you to

Offers multimedia callback options at the convenience of customers
Reduces heavy inbound call volume

What makes Acqueon Engagement Callback Manager unique?

Web-integration for callback options
Different callback options for different segments
Real-time queue positions, even after disconnection
Reserve agents before reaching out to customers

The Acqueon iAssist Callback Manager Datasheet

Don’t allow crucial leads to lose their way because of long queues

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