Orchestrates customer engagement across all communication channels
Optimizes campaign automation workflows and human management
Powerful predictive models provide the best time and channel to contact customers and prospects
Recommends Next Best Action based on customers' buying propensity, history and preferences
Provides 360-degree view of customer profile and current context from open cases to past interactions
Ensures meaningful and contextual interactions based on analysis of contact center and enterprise data
Manages the various aspects of data security and privacy
Includes a comprehensive set of tools to comply with TCPA, Do Not Call, GDPR, and other regulations
A cloud-based, highly scalable, pay-as-you-go, omnichannel outbound customer engagement platform, built on Amazon Connect to power millions of customer interactions. This agile and easy-to-set-up platform is integrated with all enterprise CRMs and includes a built-in predictive dialer.
A smart, fast and omnichannel outbound campaign management solution that orchestrates all outbound communications across multiple channels and segmentations. A customizable solution that integrates with multiple CRMs, optimizes daily call schedules, and maximize connections, leads and business outcomes.
A unified, secure, and easy-to-deploy, multi-channel customer engagement hub, built for Cisco UCCX. It targets specific contacts using advanced algorithms and fine-grain segmentations. It can prioritize calls using smart filter conditions, auto-scheduled campaigns, shift timings, and much more.
An omnichannel campaign manager for NICE inContact CXone. It enables seamless engagement experiences by orchestrating outreach across any communication channel including SMS and email. Rich customer context and micro-segmentation create personalized and emotional conversations.
A flexible and reliable callback solution for all on-premises and cloud platforms, it shifts inbound demand to well-timed, outbound callbacks. Offers multichannel callback options based on the customer's channel, time and day preferences. Supports callbacks from the web.
An IVR and call center survey management solution improving customer satisfaction through accurate and detailed customer feedback. The CTI integration connects back the feedback to the interaction to identify the root causes and customer pain points, helping you ensure they won't happen again.
