Acqueon Engagement is a new breed of omnichannel campaign management software that features a built-in dialer, a Customer Data Platform (CDP), and an integrated compliance toolbox. It uses AI and analytics to optimize campaigns and workflows.
Contact customers on their preferred channel, voice, text-SMS, messaging, or email and combine them for maximum reachability. Acqueon Engagement supports the full spectrum of dialing options–preview, progressive, predictive, or agentless–letting you find the best mix between live agents, agent-assisted, and automated campaigns.
Stay safe with integrated checks when new contacts are added and in realtime when executing campaigns. Acqueon Engagement helps you stay compliant with TCPA, GDPR, CCPA, and other privacy regulations by simply turning on controls as needed. It also includes workflow and reporting to handle customers’ right to know and right to be forgotten.
Break through scams and unwanted robocalls with Acqueon Identity, an innovative solution allowing mutual identity verification. Boost connect rates with secure notifications of upcoming calls through existing mobile apps. Let customers verify the authenticity of your message and decide to take your call now or request a callback at a more convenient time.
Connect to all your data sources using native integrations to CRM and EHR systems, APIs to connect to your custom apps and file imports. Acqueon ingestion engine onboards and consolidates your various data sources into a Customer Data Platform (CDP). The rich CDP provides the foundation for segmentation and predictive models including Best-Time-To-Call (BTTC), best channel to use, and propensity models.
Maximize agents’ productivity using best-in-class statistical and predictive algorithms. Acqueon Engagement also provides a comprehensive set of rules to prioritize who to call, sequence retries, and make the most of every customer interaction leveraging guided workflow and next-best-action intelligence.
Maximize your investments by running on top of your existing contact center or transitioning to the cloud. Remove disconnects between sales, service, and collections and maximize agent blending by using a single software to support them all. Acqueon Engagement offers the industry’s broadest contact center platform support including Amazon Connect, Cisco and Webex Contact Centers, NICE inContact, and Twilio Flex.