you lose the ability to improve their experience.
Mismanaged feedback system
Long-winding buiness processes
Deteriorating agent productivity
Increase productivity of the contact center
Quickly identify the gaps in agent training
Provide inputs to improve service quality
Define business groups for both inbound and outbound
Personalized UI with drag-and-drop option
Step-by-step survey configuration wizard
Seamless integration with CTI to collect agent IDs
Capability to record voice-based messages
The Acqueon Engagement Survey Manager Datasheet