customer expectations may sound like rocket science!
Prioritising right leads to align contact strategies with business objectives
High cost of ownership to implement proactive customer engagement
Hyper-competitive marketplace with bigger players
Comprehensive view of campaign performance and metrics
Ensure agent productivity with the Amazon CCP integration
Optimal campaign performance with dialer pacing modes
Configure and activate multiple business outcomes for each campaign to meet business requirements
Built-in voice dialer with multiple pacing modes like preview, progressive and predictive
Bi-directional customer engagement through preferred channels
Implement communication enable business process - pre and post call
AI-based customer lead prioritization and contact strategy engine
The Acqueon Engagement for Amazon Connect Datasheet
