Add omnichannel campaign management and predictive dialing to Amazon Connect. Turn Amazon Connect into a complete inbound and outbound contact center solution with the addition of proactive engagement and multichannel campaigns.
Easily create your campaigns
With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
Enrich customer information with telephony dispositions and business outcomes
Segment and create campaigns on-the-fly with no IT support required
Built for Amazon Connect
Acqueon Engagement features a built-in dialer supporting all pacing modes: predictive, progressive, preview, and agentless
Leverage Acqueon Campaign Manager for list creation and compliance checks across sales, service, and collections
Enable omnichannel engagement with the addition of 2-way text and messaging communications
Craft conversational experiences using Amazon Lex
Optimize Campaign Execution
Compliance checks remove the complexities hindering developers, including conformance to TCPA, GDPR, CCPA, and Ofcom regulations
Segment campaigns based on Prior Express Written Consent (PEWC)
Maximize agent productivity with the built-in dialer
Use AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower your agents
Unified agent desktop for Amazon Connect
Automate post-call work and next best action workflows
Use Amazon Connect routing to distribute contacts and leads through a unified skills system
