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Acqueon Engagement for Cisco Contact Center Enterprise

Bring omnichannel campaign management and outbound customer engagement to Cisco Unified Contact Center Enterprise (CCE). Make the most of your Cisco investment with the addition of proactive engagement and multichannel campaigns.

Easily create your campaigns

  • With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
  • Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
  • Enrich customer information with telephony dispositions and business outcomes
  • Easily segment and create campaigns on-the-fly with no IT support required
Easily create your campaigns

Native integration with Cisco CCE

  • Acqueon Engagement integrates with the Cisco CCE Unified, Packaged, and Hosted solutions
  • Add campaign management to the Cisco CCE Outbound Dialer feature
  • Add Outbound SMS and email for omnichannel communications
  • Leverage Cisco CCE groups and skills-based routing
Native integration with Cisco CCE

Optimize Campaign Execution

  • Compliance checks conform to TCPA, GDPR, CCPA, and Ofcom regulations
  • Segment campaigns based on Prior Express Written Consent (PEWC)
  • Maximize agent productivity with built-in dialer supporting predictive, progressive, preview, and agent-less dialing modes
  • Utilize AI-predicted Best Time to Contact (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Optimize campaign execution

Empower your agents

  • Bring campaign and customer profile gadgets into the Cisco Finesse
  • Automate post-call work and next best action workflows
  • Distribute contacts and leads among your skilled groups based on predefined business criteria
  • Support blended operation with seamless transition of agents between inbound and outbound
Empower your agents

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