We support all Cisco Enterprise solutions: Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Packaged Contact Center Enterprise (PCCX), and Cisco Hosted Collaboration Solution for Cloud Contact Center (HCS). We support on-premises and hosted deployments and offer a seamless transition path to the cloud and Cisco WebEx Contact Center.
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Orchestrating outbound campaigns
is tough business for contact centers.
Disparate customer segmentation based on business preferences
Silos of communication across multiple channels
Risk of non-compliance with DNC rules and regulations
What if there was a smarter and more proactive answer to customer engagement?
Enabling meaningful, emotionally-connected conversations with customers
Maximize right party connect with granular AI-powered contact selection and segmentation
Make result-oriented outbound calls with right party connect optimization, leveraging machine learning
Improve agent productivity with call guides, customer history, call dispositions, and an array of other gadgets
How can you benefit from it?
360 degree view of campaign performance
Improved CX through non-intrusive contact strategy
Ensure agent productivity with the Cisco Finesse desktop
Reduce call times and after-call work
What makes Acqueon Engagement for Cisco Enterprise unique?
Multi-tenant in a centralized Cisco system
Administrator-friendly to take real-time decisions
Contact strategy through omni-channel orchestration
Adherence to statutory guidelines and compliance modules
