Acqueon Engagement for Cisco Enterprise (LCM)

Outbound campaign management software for Cisco Unified, Packaged, and Hosted Contact Centers

We support all Cisco Enterprise solutions: Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Packaged Contact Center Enterprise (PCCX), and Cisco Hosted Collaboration Solution for Cloud Contact Center (HCS). We support on-premises and hosted deployments and offer a seamless transition path to the cloud and Cisco WebEx Contact Center.

Orchestrating outbound campaigns

is tough business for contact centers.

Disparate customer segmentation based on business preferences
Silos of communication across multiple channels
Risk of non-compliance with DNC rules and regulations

What if there was a smarter and more proactive answer to customer engagement?

Enabling meaningful, emotionally-connected conversations with customers

Maximize right party connect with granular AI-powered contact selection and segmentation
Make result-oriented outbound calls with right party connect optimization, leveraging machine learning
Improve agent productivity with call guides, customer history, call dispositions, and an array of other gadgets