Acqueon Engagement for Cisco Contact Center Enterprise
Bring omnichannel campaign management and outbound customer engagement to Cisco Unified Contact Center Enterprise (CCE). Make the most of your Cisco investment with the addition of proactive engagement and multichannel campaigns.
Easily create your campaigns
With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
Enrich customer information with telephony dispositions and business outcomes
Easily segment and create campaigns on-the-fly with no IT support required
Native integration with Cisco CCE
Acqueon Engagement integrates with the Cisco CCE Unified, Packaged, and Hosted solutions
Add campaign management to the Cisco CCE Outbound Dialer feature
Add Outbound SMS and email for omnichannel communications
Leverage Cisco CCE groups and skills-based routing
Optimize Campaign Execution
Compliance checks conform to TCPA, GDPR, CCPA, and Ofcom regulations
Segment campaigns based on Prior Express Written Consent (PEWC)
Maximize agent productivity with built-in dialer supporting predictive, progressive, preview, and agent-less dialing modes
Utilize AI-predicted Best Time to Contact (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower your agents
Bring campaign and customer profile gadgets into the Cisco Finesse
Automate post-call work and next best action workflows
Distribute contacts and leads among your skilled groups based on predefined business criteria
Support blended operation with seamless transition of agents between inbound and outbound
