Increase your agents’ talk time up to 40-50 minutes per hour. Acqueon Auto Dialer automates the dialing process, only connecting agents to calls answered by a live person. Its Answering Machine Detection (AMD) and customer authentication functionality ensure agents are only connected to the right contact. Furthermore, it surfaces rich context to your agents and sellers and automates their after call work so they can focus on taking care of your customers and developing prospects.
Acqueon Auto Dialer supports all dialing modes – preview, progressive/power, predictive, and agentless – letting you choose the best for each campaign. It handles personal and campaign-level callbacks. Powerful contact strategies provide detailed control over the phone number to use and retries based on the outcome of previous attempts.
Acqueon Engagement provides state of the art campaign and outbound call management for popular contact center platforms including Amazon Connect, Cisco, NICE CXone, Twilio, and UJET. It integrates with their routing, reporting, and agent desktops providing support for blended operations.
Acqueon Auto-Dialer features built-in controls to help you comply with CCPA, GDPR, Ofcom, and TCPA regulations. Checks can be activated as easily as flipping a switch on a per campaign basis. The checks include three levels of Do-Not-Call (DNC) exclusion, differentiated treatment of mobile numbers, keeping abandons under 3%, and connecting calls to a live agent in under 2 seconds.
Lists can easily be imported or pulled from other applications using prebuilt integrations or APIs. The Acqueon Auto Dialer features a Contact Selection Strategies (CSS) builder to segment and prioritize contacts with the utmost precision. It leverages Al-predictions including Best Time To Call (BTTC), the best channel to use, and propensity models. Lists can also be managed in real time without IT support.