Call center compliance means that your organization’s call center or contact center are following the laws and regulations set forth by the government. There are many different types of compliance such as TCPA, DNC and more. Follow our Compliance Checklist to ensure that your call center remains compliant every step of the way.
Acqueon gives you the tools to adhere to a long and growing list of laws and regulations including Telephone Consumer Protection Act (TCPA) or The Office of Communications (Ofcom) in the UK, FTC Federal Trade Commission National Do Not Call Registry, General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Consumer Financial Protection Bureau (CFPB) Fair Debt Collection Practices Act (FDCPA). Discover everything you need to know about different compliance mandates with Acqueon.
Acqueon lets you scrub your calling lists against Federal or national do not call lists. It also supports company-wide and campaign-level exclusions. Controls can be activated when the data is initially loaded and in real time before contact is initiated.
Acqueon includes built-in checks to comply with TCPA, Ofcom, and state laws. They include requirements of prior explicit written consent to auto dial mobile numbers, strict respect for calling hours in the state or time zone of the called number, and keeping abandons under 3% per campaign over a 30-day period.
Acqueon gives you the tools to comply with the latest FDCPA rules protecting consumers from repeat calls and prevent harassment. It includes call guides to keep your agents on script about the information they must provide to customers and keeping a cap on contacts made over a rolling seven consecutive day period.
Acqueon lets you capture and process customers’ right to know about their information and right to get it corrected or removed under data protection and privacy laws such as GDPR or CCPA. It also provides the tools to manage the associated workflows and report on them.
Acqueon features an innovative, patent-pending, architecture to handle TCPA usage restrictions of auto dialers and its stringent definition of manual dialing. Acqueon Accelerated Dialing architecture lets you deploy a global campaign manager supporting different auto and manual dialers and yet assist agents for maximum productivity. And there is more! It lets you dynamically assign your agents to automated or manual dialing and supports blending.