Acqueon lets you connect with your customers using voice, SMS, messaging, and email. Acqueon leverages all the available channels of your Contact Center as a Service (CCaaS) and Communication Platform as a Service (CPaaS) infrastructure and orchestrates campaigns across them.
With Acqueon Contact Engagement Strategies, you can automate your outbound workflows using multi-touch sequences. For each channel, you define when to retry based on the results of prior attempts, such as getting connected to a vmail or your email being open and when to switch to another channel. And there is more. You can trigger next best actions by chaining campaigns together based on their outcomes.
Acqueon features a Dialog Designer to craft your voice and digital customer interactions. You can use it for Outbound Interactive Voice Response (Outbound IVR), messaging, and email conversations or leverage CPaaS-provided tools. In addition, Acqueon Call Guide equips agents to make the most of their live interactions with customers, including conversation scripts and objection handling.
Acqueon supports a wide range of applications, from simple messages to 2-way conversations. SMS and messaging let you automate workflows with easy access to a human. Examples include alerts, reminders, notifications, promotions, appointment setting, disclosures, and information gathering. Messaging can also redirect a conversation to the web and deflect it to self-service.
Bots and virtual assistants provide an effective way to handle many dialogs such as scheduling appointments or collecting information. With Acqueon, you can bring your bots and easily insert them into your engagement workflow or replace an existing segment of a conversation with one.