Predictive dialing uses call progress and answering machine detection to identify when it reaches a live person and connects her to an agent. It monitors the call success rate and dials as many numbers as needed to ensure maximum resource occupancy. Acqueon predictive dialing also tracks abandoned calls and adjusts its pace to keep them under the 3% safe harbor.
Predictive dialing can triple the number of calls an agent makes every hour. It improves list penetration by dialing the next number until a call goes through. Predictive dialing also increases agent talk time up to 40 to 50 minutes per hour while reducing operational costs with cloud-based outbound engagement.
Acqueon can further optimize predictive dialing using AI to pace calls based on actual predictions of them going through. Acqueon models predict the likelihood of each call connecting to the right contact in the next period increment, bringing a new level of precision.
Acqueon statistical and predictive models leverage its built-in Customer Data Platform (CDP). The dataset includes rich call dispositions and many customer segmentation attributes such as demographics or time zones to uncover patterns and correlations for campaigns across sales, service, and collections.