Preview dialing automatically prompts agents and sellers to make the next best call. Associates get sufficient time to review customer information before initiating the call with a simple click. Preview dialing offers the benefits of auto-dialing while retaining control over when to initiate calls.
Preview dialing reduces call time and delays by providing real-time customer previews to associates. It provides contextual insights to personalize communication and increase lead conversion. The closed feedback from call recordings can also be harnessed to enrich insights and plan future interactions. Preview dialing can increase agent talk time up to 15 to 20 minutes per hour.
Acqueon Preview dialing empowers associates to improve their performance by only contacting customers who meet sales, service, or collections criteria. They can skip or reject a number and dial the next one on the list to drive favorable outcomes. With Acqueon Preview dialing, supervisors also get built-in tools to monitor and drive agent performance.
Acqueon Preview dialing gives agents and sellers a comprehensive view of contact intent, behavior, and history to deliver meaningful customer experiences. Associates can also think on their feet and adjust their engagement strategies to cater to the customer’s context. With Acqueon Preview dialing, your prospects and customers get a white-glove highly personalized experience.